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- Tasks: Lead and mentor a team to deliver innovative CCaaS solutions.
- Company: Join a forward-thinking tech company focused on seamless integration.
- Benefits: Enjoy a pension, life assurance, private medical, and dental options.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in the CCaaS space with cutting-edge technology.
- Qualifications: 8+ years in CCaaS architecture and strong system integration skills required.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Integration with enterprise systems: Integrating CCaaS solutions with CRM, ERP, and other enterprise systems to ensure seamless data flow and optimized performance.
Responsibilities
- Technical leadership: Leading and mentoring a team of technical experts to ensure efficient delivery of solutions.
- Project planning: Developing detailed project plans, timelines, and milestones to ensure timely delivery.
- Implementation: Overseeing the implementation of CCaaS solutions, ensuring they meet all technical, functional, and performance requirements.
- Documentation: Producing comprehensive documentation for the solution, including architecture diagrams, technical specifications, and user guides.
- Continuous Improvement: Staying updated with the latest trends and technologies in CCaaS and incorporating best practices into the implementation process.
Candidates should have a strong understanding of CCaaS platforms, experience with system integration concepts, and knowledge of database technologies and security best practices in cloud environments. Experience with AI-enabled features and omnichannel routing is also beneficial.
Provides Solutions Architecture consultation and advice Unisys-wide.
Works with clients, Product Owners, Sales & Sales Excellence teams and other stakeholders to align the architectural direction of solution intent.
Serves as lead on large-scale solution and component development, engaging with cross-functional leaders and stakeholders to ensure mutual understanding, ongoing communication and alignment of outcome expectations.
Conducts or leads studies to determine the economic, technical and organizational feasibility of proposed solutions.
Works on applications and system problems that are highly complex and diverse in scope, require input from divergent cross-functional teams and have potentially company-wide impact.
Qualifications
- BA/BS degree and 8+ years' relevant experience OR equivalent combination of education and experience.
- Proven track record in the CCaaS space as an architect.
- Strong understanding of CCaaS platforms, experience with system integration concepts, and knowledge of database technologies and security best practices in cloud environments.
- Experience with AI-enabled features and omnichannel routing is beneficial.
Benefits
- Pension
- Life Assurance
- Private Medical
- Option for private dental
Senior CCaaS Solution Architect in Westminster employer: Unisys
Contact Detail:
Unisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CCaaS Solution Architect in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the CCaaS space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with system integration and CCaaS platforms. Share specific examples of how you've led projects or improved processes.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest developments in CCaaS and AI-enabled features. Being knowledgeable about current technologies will not only impress interviewers but also show that you're passionate about continuous improvement.
✨Tip Number 4
Apply through our website! We’ve got some fantastic roles waiting for you, and applying directly through us can give you a better shot at landing that dream job. Don’t miss out on the opportunity to join our team!
We think you need these skills to ace Senior CCaaS Solution Architect in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your expertise in CCaaS solutions, system integration, and any relevant projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior CCaaS Solution Architect role. Share your passion for CCaaS and how your background aligns with our needs, especially in technical leadership and project planning.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you lead a project that improved performance or reduced costs? We love numbers, so make sure to include them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Unisys
✨Know Your CCaaS Inside Out
Make sure you have a solid understanding of CCaaS platforms and their integration with CRM and ERP systems. Brush up on the latest trends and technologies in the field, especially AI-enabled features and omnichannel routing, as these could come up during your chat.
✨Showcase Your Leadership Skills
As a Senior Solution Architect, you'll be leading a team. Be prepared to discuss your experience in mentoring and guiding technical experts. Share specific examples of how you've successfully led projects and ensured efficient delivery of solutions.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions. Review your knowledge of database technologies, security best practices in cloud environments, and system integration concepts. Be ready to explain complex problems you've solved and how you approached them.
✨Communicate Clearly and Effectively
Since you'll be working with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you align architectural direction with clients and cross-functional teams, ensuring everyone is on the same page regarding project goals and expectations.