Technical Lead – Mobile Device Management

What success looks like in this role: This role uses professional concepts in accordance with company objectives to solve highly complex problems in creative and effective ways. Some barriers-to-entry exist at this level such as a dependency on management and peer reviews as well as the ability to follow company and professional standards. This role works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. This person exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. This role will work with the Digital Workplace – Unified Communication Lead, to architect UC technologies such as on-premises deployment, migration to MS Teams from different platforms. This position will be required to provide guidance to personnel and work directly with customers and vendors. This position requires ideally 8+ years of relevant experience and expertise in the profession.

Responsibilities and Accountabilities:

• Expert-Level in Microsoft Teams and integrated technologies
• Strong hands-on experience in complex enterprise Unified Communication platforms
• Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
• Environmental changes – consolidation, platform upgrades, SBC firmware and security management
• Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE) and/or direct client manager to strengthen Unisys’ position as a strategic partner, managed services provider, and IT Services Provider for the client.
• Superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers
• Provide recommendations on the evolution of the infrastructure to meet short, medium, and long-term objectives as it relates to Digital Workplace Collaboration.
• Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
• Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
• Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
• Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
• Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
• Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
• Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
• Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
• Exceptional analytical and problem-solving capabilities
• Must be able to handle any critical situation or escalation timely and effectively.

Secondary functions:

• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Writes and administers performance reviews for skill improvement.
• Is available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction, and resolution.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Strong leadership and organizational skills

Necessary skills:

• The successful candidate will hold an active Security Clearance (SC) or be eligible for requesting this.
• Expert-Level in Microsoft Teams and integrated technologies
• Advance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.
• Advanced level understanding of MS Teams Desk Phone Devices like Poly, AudioCodes, Yealink etc.
• Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1
• High-Level of understanding of Microsoft’s Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive)
• Strong understanding of ITIL.
• Must be able to collaborate effectively with other associates within the organization.
• Ability and willingness to take direction from team manager, SDM and Client Executives.
• Ability to work in a team environment.
• Able to adapt to a changing technical environment.
• Ability to coach other members of team in their area of expertise.
• Ability to communicate clearly with all team members and end-users.
• Ability to work with a sense of urgency.
• Customer-facing presentation and consulting skills.
• Strong knowledge of Microsoft PowerShell.

You will be successful in this role if you have:

• Typically, 8+ years of working with Microsoft Teams, Direct Routing, SBCs and/or any other related technologies.
• Ideally 5-7 years of Microsoft and Networking Technical Experience
• Proven track record of relevant work experience as a Tech Lead in technical support to Enterprise Customers.
• Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprises
• Solid understanding of UC, VOIP, SBCs, MTRs
• Proven ability to work on large-scale global deployments in multiple locations
• Strong understanding of networks and related WAN/LAN technologies
• Strong understanding of TCP/IP and Network communications
• Ideally a 4-year degree or equivalent experience
• Microsoft Certifications in the relevant Microsoft technologies required for this position.