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- Tasks: Lead and manage regional Service Desk operations, ensuring client-focused service delivery.
- Company: Unisys is a global IT services company committed to innovation and client satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Join a collaborative team that values strong client service and innovative solutions.
- Qualifications: Experience managing large service desk teams in an IT services environment is essential.
- Other info: This is a 12-month contract role with potential for future opportunities.
The predicted salary is between 42000 - 63000 £ per year.
Service Desk Director – 12 month contract
Unisys Buckinghamshire, England, United Kingdom
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Service Desk Director – 12 month contract
Unisys Buckinghamshire, England, United Kingdom
Join to apply for the Service Desk Director – 12 month contract role at Unisys
- Leads entire regional Service Desk operations.
- Develops the Service Desk strategy for the region, leading and driving the implementation of the Service Desk roadmap into all accounts.
- Provides overall leadership for the Service Desk team, ensuring a client-focused approach and adherence to best practices.
- Establishes and enforces Service Desk policies, procedures and workflows to ensure efficient service delivery.
- Generates ideas for new processes, tools and techniques.
- Helps identify risks and how to mitigate before crises develop.
- Collaborates with key clients to plan, develop and implement next steps.
- Promotes, encourages and demands strong client service in all activities.
- Monitors Service Desk performance metrics and KPIs to assess operational effectiveness and identify areas for improvement.
- Serves as a primary point of contact for key clients, including senior management, business unit leaders and external clients.
- Participates in Pre-sales activities and actively supports sales efforts as required through participation in client engagements and hosting.
- Provides regular updates and reports to senior leadership on Service Desk performance, achievements and challenges.
What Success Looks Like In This Role
- Leads entire regional Service Desk operations.
- Develops the Service Desk strategy for the region, leading and driving the implementation of the Service Desk roadmap into all accounts.
- Holds regional delivery P&L responsibility.
- Provides overall leadership for the Service Desk team, ensuring a client-focused approach and adherence to best practices.
- Establishes and enforces Service Desk policies, procedures and workflows to ensure efficient service delivery.
- Generates ideas for new processes, tools and techniques.
- Helps identify risks and how to mitigate before crises develop.
- Collaborates with key clients to plan, develop and implement next steps.
- Promotes, encourages and demands strong client service in all activities.
- Monitors Service Desk performance metrics and KPIs to assess operational effectiveness and identify areas for improvement.
- Serves as a primary point of contact for key clients, including senior management, business unit leaders and external clients.
- Participates in Pre-sales activities and actively supports sales efforts as required through participation in client engagements and hosting.
- Provides regular updates and reports to senior leadership on Service Desk performance, achievements and challenges.
You will be successful in this role if you have:
- Depth of experience managing large service desk teams of 250 members +
- Must have done a similar role in an IT Services environment
- Ability to lead, motivate and inspire
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Contract
Job function
-
Job function
Management and Manufacturing
-
Industries
IT Services and IT Consulting
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Service Desk Director - 12 month contract employer: Unisys
Contact Detail:
Unisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Director - 12 month contract
✨Tip Number 1
Network with professionals in the IT services industry, especially those who have experience in service desk operations. Attend relevant events or webinars to connect with potential colleagues and learn about the latest trends in service desk management.
✨Tip Number 2
Familiarise yourself with the specific tools and technologies used in service desk environments. Being knowledgeable about popular service desk software can give you an edge during discussions with hiring managers.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed large teams in the past. Be ready to share specific examples of how you've motivated and inspired your team to achieve high performance.
✨Tip Number 4
Research Unisys and their service desk operations thoroughly. Understanding their company culture, values, and recent projects will help you tailor your conversations and demonstrate your genuine interest in the role.
We think you need these skills to ace Service Desk Director - 12 month contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience managing large service desk teams, particularly in IT services. Use specific examples that demonstrate your leadership skills and ability to implement strategies.
Craft a Compelling Cover Letter: In your cover letter, emphasise your client-focused approach and how you've successfully led service desk operations in the past. Mention any relevant metrics or KPIs you've improved to showcase your impact.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as risk management, process improvement, and client engagement. Use bullet points to make these stand out and ensure they align with the job description.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with service desk policies and procedures. Be ready to discuss how you've handled challenges and driven performance improvements in previous roles.
How to prepare for a job interview at Unisys
✨Understand the Service Desk Landscape
Familiarise yourself with the current trends and challenges in service desk operations. Be prepared to discuss how you would implement best practices and innovative solutions to enhance service delivery.
✨Showcase Leadership Experience
Highlight your experience in managing large teams, especially in IT services. Provide examples of how you've motivated and inspired your team to achieve high performance and client satisfaction.
✨Prepare for Client Engagement Scenarios
Since this role involves collaboration with key clients, think of scenarios where you've successfully managed client relationships. Be ready to discuss how you would handle difficult situations and ensure strong client service.
✨Demonstrate Strategic Thinking
Be prepared to talk about your approach to developing and implementing a service desk strategy. Discuss how you would monitor performance metrics and KPIs to drive continuous improvement in service delivery.
