At a Glance
- Tasks: Lead IT service delivery for top banking clients and manage a dynamic team.
- Company: Join Unisys, a global tech leader in banking and financial services.
- Benefits: Enjoy career progression, a collaborative environment, and the chance to influence outcomes.
- Other info: Be part of a diverse team committed to equal opportunities.
- Why this job: Shape critical service delivery while working with tier 1 clients in a forward-thinking company.
- Qualifications: Experience in banking IT, Agile projects, and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
What success looks like in this role: Unisys is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of critical IT services for key banking and financial services clients. This is a high-impact role responsible for ensuring service excellence, operational stability, and client satisfaction within complex, regulated environments.
You will be a Delivery Enablement Manager for our core banking solution, managing a mixed skill team to deliver new product features on time, to budget and to the required quality. You will be liaising with a wide range of stakeholders to do this including the development Scrum teams, client delivery managers, and senior management at both Unisys and clients. A key aspect of the role will also be to proactively improve the processes, tooling and technology used by the development team.
Key Responsibilities- Own end to end development of projects implementing functional and technical change to our banking solution.
- Proven ability to manage change in projects.
- Manage mixed skill team of associates, become part of the leadership group of the Development Centre.
- Build and maintain strong relationships with client stakeholders, including senior business and IT leaders.
- Ensure delivery against SLAs, KPIs, and contractual obligations, proactively managing risks and escalations.
- Drive a culture of continuous improvement, identifying efficiencies, automation opportunities, and service enhancements.
- Manage incident, problem, and change management processes in line with defined processes and best practices.
- Oversee third-party/vendor performance where applicable.
- Support commercial governance, including budgeting, forecasting, and cost control.
- Proven experience managing Development activities within a banking or financial services environment.
- Strong understanding of regulated environments, compliance, and risk management.
- Experience working within Agile/Scrum development projects.
- Solid knowledge and commitment to processes and data driven management.
- Demonstrated ability to manage complex development projects and senior stakeholders.
- Experience managing budgets and service profitability.
- Excellent communication, leadership, and problem-solving skills.
- Experience working with global delivery models.
- Experience with participation in Audits (ISO 20001 especially).
- Experience within outsourced / MSP environments.
- Work with tier 1 banking and financial services clients.
- Be part of a global, forward-thinking technology organisation.
- Opportunity to shape and influence critical service delivery outcomes.
- Collaborative, supportive environment with strong career progression.
Service Delivery Manager – Banking & Financial Services employer: Unisys
Unisys is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to drive innovation in the tech sales landscape. With a strong focus on professional development and opportunities to engage with C-suite executives, team members can expect meaningful career growth while contributing to impactful business initiatives across the UK and EMEA. Join us to be part of a forward-thinking organisation that values your contributions and supports your journey in the ever-evolving technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Banking & Financial Services
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Unisys. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Service Delivery Manager – Banking & Financial Services
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Unisys.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Unisys's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Unisys
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Unisys.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Unisys will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Unisys employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
