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- Tasks: Lead and mentor a team of IT support engineers while ensuring top-notch service delivery.
- Company: Global technology service provider based in London with a focus on innovation.
- Benefits: Competitive salary, supportive work environment, and opportunities for continuous improvement.
- Why this job: Join a dynamic team and make a real difference in client relationships and service excellence.
- Qualifications: 4-6 years of IT support experience and strong leadership skills required.
- Other info: Great opportunity for career growth in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
A global technology service provider in London is seeking an experienced Onsite Lead IT Support Engineer to manage a customer-facing team. This role involves leading and mentoring engineers, ensuring service delivery excellence, and maintaining client relationships.
The ideal candidate has 4-6 years of IT support experience, strong leadership skills, and a deep understanding of IT infrastructure. This position offers competitive compensation and a supportive work environment focused on continuous improvement.
Onsite IT Support Lead – Team Leadership & Service employer: Unisys
Contact Detail:
Unisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Lead – Team Leadership & Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and service delivery. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've mentored team members or improved service delivery in previous roles. This will help you stand out as a candidate who can lead effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Onsite IT Support Lead – Team Leadership & Service
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and what strategies you used to ensure service delivery excellence.
Tailor Your Experience: Don’t just send a generic CV! We’re looking for someone with 4-6 years of IT support experience, so make sure to tailor your application to showcase relevant roles and responsibilities that align with our needs.
Client Relationships Matter: Since this role involves maintaining client relationships, share examples of how you've built rapport with clients in your previous positions. We love to see candidates who understand the importance of customer satisfaction!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Unisys
✨Know Your IT Stuff
Make sure you brush up on your technical knowledge, especially around IT infrastructure. Be ready to discuss your past experiences in IT support and how you've tackled challenges. This will show that you’re not just a leader but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about specific situations where you mentored engineers or improved service delivery. This will help demonstrate your leadership style and how you can inspire your team to achieve excellence.
✨Client Relationship Focus
Since maintaining client relationships is key, be ready to talk about how you've built rapport with clients in previous roles. Share stories that highlight your communication skills and how you’ve handled client feedback or issues effectively.
✨Continuous Improvement Mindset
This role values continuous improvement, so come prepared with ideas on how you can enhance service delivery. Think about processes you've improved in the past and be ready to discuss how you can bring that mindset to the team at this company.