At a Glance
- Tasks: Design and implement cloud-based contact centre solutions to enhance customer engagement.
- Company: Join Unisys, a global tech leader redefining possibilities through innovation.
- Benefits: Enjoy competitive pay, health options, remote work, and career development opportunities.
- Other info: Diverse work culture with international opportunities and a focus on wellbeing and DEI.
- Why this job: Be part of a team transforming industries with cutting-edge technology and impactful solutions.
- Qualifications: 8+ years in CCaaS architecture and strong system integration skills required.
The predicted salary is between 48000 - 72000 £ per year.
What success looks like in this role: Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions. With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.
The role of a CCaaS Solution Architect involves designing and implementing cloud-based contact centre solutions that enhance customer engagement. Key responsibilities include:
- Designing end-to-end CCaaS solutions: Architecting solutions that meet business requirements and align with customer experience goals.
- Integration with enterprise systems: Integrating CCaaS solutions with CRM, ERP, and other enterprise systems to ensure seamless data flow and optimised performance.
- Technical leadership: Leading and mentoring a team of technical experts to ensure efficient delivery of solutions.
- Project planning: Developing detailed project plans, timelines, and milestones to ensure timely delivery.
- Implementation: Overseeing the implementation of CCaaS solutions, ensuring they meet all technical, functional, and performance requirements.
- Documentation: Producing comprehensive documentation for the solution, including architecture diagrams, technical specifications, and user guides.
- Continuous Improvement: Staying updated with the latest trends and technologies in CCaaS and incorporating best practices into the implementation process.
Candidates should have a strong understanding of CCaaS platforms, experience with system integration concepts, and knowledge of database technologies and security best practices in cloud environments. Experience with AI-enabled features and omnichannel routing is also beneficial.
Provides Solutions Architecture consultation and advice Unisys-wide. Works with clients, Product Owners, Sales & Sales Excellence teams and other stakeholders to align the architectural direction of solution intent. Serves as lead on large-scale solution and component development, engaging with cross-functional leaders and stakeholders to ensure mutual understanding, ongoing communication and alignment of outcome expectations. Conducts or leads studies to determine the economic, technical and organisational feasibility of proposed solutions. Works on applications and system problems that are highly complex and diverse in scope, require input from divergent cross-functional teams and have potentially company-wide impact.
You will be successful in this role if you have:
- BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience
- Proven track record in the CCaaS space as an architect
Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries! Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally. Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realise your individual potential! International work opportunities abroad for all employees.
"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party! Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances. Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
What do we offer?
- Pension
- Life Assurance
- Private Medical Option for private dental
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment.
Senior CCaaS Solution Architect in Milton Keynes employer: Unisys
Unisys is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to drive innovation in the tech sales landscape. With a strong focus on professional development and opportunities to engage with C-suite executives, team members can expect meaningful career growth while contributing to impactful business initiatives across the UK and EMEA. Join us to be part of a forward-thinking organisation that values your contributions and supports your journey in the ever-evolving technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CCaaS Solution Architect in Milton Keynes
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your past successes and how you’ve tackled challenges in CCaaS. Use real examples to demonstrate your expertise and make a lasting impression.
✨Tailor Your Approach
Every company is different, so do your homework! Understand Unisys’ values and mission, and align your conversations to show how you can contribute to their goals. This will help you stand out as a candidate who truly gets it.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Unisys team!
We think you need these skills to ace Senior CCaaS Solution Architect in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior CCaaS Solution Architect role. Highlight your relevant experience in designing and implementing cloud-based contact centre solutions, and don’t forget to mention any technical leadership roles you've held.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about CCaaS and how your skills align with Unisys' mission. Be sure to mention any experience you have with system integration and AI-enabled features.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just responsibilities. Use metrics where possible to demonstrate the impact of your work, especially in areas like project planning and implementation.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Unisys
✨Know Your CCaaS Inside Out
Make sure you have a solid understanding of CCaaS platforms and their integration with CRM and ERP systems. Brush up on the latest trends and technologies in the field, especially AI-enabled features and omnichannel routing, as these will likely come up during your interview.
✨Showcase Your Technical Leadership
Be prepared to discuss your experience leading and mentoring technical teams. Share specific examples of how you've guided projects from conception to implementation, ensuring that solutions meet all technical and performance requirements.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about complex projects you've worked on and be ready to explain your approach to overcoming challenges, particularly those that required collaboration with cross-functional teams.
✨Align with Unisys Values
Familiarise yourself with Unisys' commitment to Corporate Social Responsibility and DEI standards. Be ready to discuss how you can contribute to these values and support a diverse and inclusive workplace, as this is important to the company culture.
