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For Companies At a Glance
- Tasks: Support mission-critical applications for public sector clients, resolving issues and ensuring smooth operations.
- Company: Join Unisys, a leader in secure digital solutions with over a century of innovation.
- Benefits: Enjoy pension, life assurance, private medical, and dental options.
- Why this job: Make a real impact in justice and security sectors while developing your skills.
- Qualifications: IT literacy, problem-solving skills, and familiarity with operating systems and databases required.
- Other info: Work in a dynamic team environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
What success looks like in this role:
Key Responsibilities
At Unisys, we are dedicated to building high-performance, secure digital solutions that drive innovation and transformation for our clients. Our team thrives on solving complex challenges with cutting-edge technologies, and we are proud to be a trusted partner to some of the world's most respected organizations. Unisys is seeking a Support Analyst to work as part of a large development team supporting some of our most prestigious Public Sector clients in the UK and Europe. This role will offer the successful candidate the opportunity to support a diverse range of mission critical applications which are at the core of Justice, Law Enforcement and Border Security agencies within the UK.
As a Support Analyst attached to our Services organisation, you will play a key role in investigating and resolving application and system issues across a diverse range of solutions.
What you'll do:
- Deliver the service during extended business hours. Currently Monday to Friday 08:00-18:00.
- Monitor the operation dashboards for alerts and service issues.
- Monitor and answer the main phone during duty hours (on a rota) take ownership or assign incidents to available team members.
- Record incidents in the ITSM tool, investigate issues, raise problems and defect records where required.
- Take ownership of incidents and service requests, ensure they are resolved within SLA.
- Develop workaround/data correction as appropriate and communicate to the client.
- Understand severity of issues and escalate to management as appropriate.
- Create and execute test cases aligned to defined scenarios.
- Perform release testing.
- Perform daily checks of the applications and middleware.
- Fulfil data transfer requests.
- Install, configure and upgrade applications.
- Provide on-site services to clients on an ad-hoc basis, such as installation, training and testing.
- Support the team to continuously improve by raising suggestions and highlighting areas of concern.
- Compile statistics and produce regular reports from Dev Ops Azure showing metrics around support defect numbers.
You will be successful in this role if you have:
What you'll bring:
- Quality and Customer-first mind set.
- Analytical and problem-solving capabilities.
- Demonstrate competent IT literacy around bespoke applications, operations and service desk activities.
- Familiar with concepts of, and have basic skills in, operating system platforms such as Linux and Windows.
- Experience with Support tools such as ServiceNow or Remedy.
- Familiar with concepts of, and have basic skills in, databases such as SQL Server, Oracle or PostgresSQL.
- Excellent written and oral communication skills.
- Initiative/task ownership and ability to manage time effectively across multiple tasks.
- Experience working in complex systems environment.
- Ability to follow standard processes & procedures.
- ITIL Foundation certification.
- Enjoys working within and across teams including client and business teams.
Security Requirements
Candidates must be eligible for, and will be required to obtain and maintain, SC clearance for this post. Additional and higher level of clearance may be required. Already having clearance is advantageous.
Location: Milton Keynes office no flexible working.
What do we offer?
- Pension
- Life Assurance
- Private Medical
- Option for private dental
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
Application Support Analyst in Milton Keynes employer: Unisys
Contact Detail:
Unisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Unisys and its mission in the public sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As an Application Support Analyst, you'll need to demonstrate your analytical abilities. Try some mock scenarios or case studies to get comfortable with troubleshooting on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Unisys team.
We think you need these skills to ace Application Support Analyst in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight relevant experience and skills that match the job description, especially your IT literacy and problem-solving capabilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit for supporting mission-critical applications in the public sector.
Showcase Your Communication Skills: Since excellent written and oral communication skills are key for this role, make sure your application reflects this. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Unisys
✨Know Your Tech
Make sure you brush up on your knowledge of operating systems like Linux and Windows, as well as databases such as SQL Server or Oracle. Being able to discuss your experience with these technologies will show that you're ready to tackle the technical challenges of the role.
✨Understand the Role
Familiarise yourself with the key responsibilities listed in the job description. Be prepared to discuss how your previous experiences align with tasks like incident management and service requests. This will demonstrate your understanding of what it takes to succeed as an Application Support Analyst.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Highlight your analytical skills and your ability to take ownership of incidents. This is crucial for a role that involves investigating and resolving application and system issues.
✨Communicate Clearly
Since excellent written and oral communication skills are essential, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so being able to convey information effectively will set you apart.