At a Glance
- Tasks: Lead the charge in mobile device management and architect innovative UC technologies.
- Company: Join a forward-thinking tech company that values creativity and collaboration.
- Benefits: Enjoy competitive pay, health perks, remote work options, and growth opportunities.
- Other info: Be part of a dynamic team with a commitment to diversity and inclusion.
- Why this job: Make a real impact in digital workplace collaboration with cutting-edge technology.
- Qualifications: 8+ years of experience in Microsoft Teams and Unified Communication platforms required.
The predicted salary is between 70000 - 90000 £ per year.
This role uses professional concepts in accordance with company objectives to solve highly complex problems in creative and effective ways. Some barriers-to-entry exist at this level such as a dependency on management and peer reviews as well as the ability to follow company and professional standards. This role works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. This person exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. This role will work with the Digital Workplace – Unified Communication Lead, to architect UC technologies such as on-premises deployment, migration to MS Teams from different platforms. This position will be required to provide guidance to personnel and work directly with customers and vendors. This position requires ideally 8+ years of relevant experience and expertise in the profession.
Responsibilities and Accountabilities:
- Expert-Level in Microsoft Teams and integrated technologies
- Strong hands-on experience in complex enterprise Unified Communication platforms
- Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
- Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE) and/or direct client manager to strengthen Unisys’ position as a strategic partner, managed services provider, and IT Services Provider for the client.
- Superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers
- Provide recommendations on the evolution of the infrastructure to meet short, medium, and long-term objectives as it relates to Digital Workplace Collaboration.
- Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
- Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
- Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
- Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
- Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
- Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
- Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
- Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
- Exceptional analytical and problem-solving capabilities
- Must be able to handle any critical situation or escalation timely and effectively.
Secondary functions:
- Provides statistical and performance feedback and coaching on a regular basis to each team member.
- Writes and administers performance reviews for skill improvement.
- Is available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction, and resolution.
- Ensures employees have appropriate training and other resources to perform their jobs.
- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Adds disciplinary and/or performance problems according to company policy.
- Strong leadership and organizational skills
Necessary skills:
- The successful candidate will hold an active Security Clearance (SC) or be eligible for requesting this.
- Expert-Level in Microsoft Teams and integrated technologies
- Advance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.
- Advanced level understanding of MS Teams Desk Phone Devices like Poly, AudioCodes, Yealink etc.
- Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1
- High-Level of understanding of Microsoft’s Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive)
- Strong understanding of ITIL.
- Must be able to collaborate effectively with other associates within the organization.
- Ability and willingness to take direction from team manager, SDM and Client Executives.
- Ability to work in a team environment.
- Able to adapt to a changing technical environment.
- Ability to coach other members of team in their area of expertise.
- Ability to communicate clearly with all team members and end-users.
- Ability to work with a sense of urgency.
- Customer-facing presentation and consulting skills.
- Strong knowledge of Microsoft PowerShell.
You will be successful in this role if you have:
- Typically, 8+ years of working with Microsoft Teams, Direct Routing, SBCs and/or any other related technologies.
- Ideally 5-7 years of Microsoft and Networking Technical Experience
- Proven track record of relevant work experience as a Tech Lead in technical support to Enterprise Customers.
- Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprises
- Solid understanding of UC, VOIP, SBCs, MTRs
- Proven ability to work on large-scale global deployments in multiple locations
- Strong understanding of networks and related WAN/LAN technologies
- Strong understanding of TCP/IP and Network communications
- Ideally a 4-year degree or equivalent experience
- Microsoft Certifications in the relevant Microsoft technologies required for this position.
Technical Lead – Mobile Device Management in London employer: Unisys
Unisys is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Technical Lead – Mobile Device Management role. With a strong emphasis on employee growth, we provide extensive training opportunities and support for professional development, ensuring our team members are equipped to tackle complex challenges in a dynamic environment. Located in a vibrant area, our workplace encourages creativity and teamwork, making it an ideal setting for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead – Mobile Device Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Microsoft Teams and Unified Communication. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your experience with Microsoft Teams, Direct Routing, and other relevant technologies. This will help you stand out during interviews and demonstrate your hands-on skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Lead – Mobile Device Management in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Microsoft Teams and Unified Communication technologies. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Showcase Problem-Solving Skills:Since this role involves tackling complex problems, share specific examples in your application where you've successfully navigated challenges. We love seeing how you think outside the box to find effective solutions!
Highlight Customer-Facing Experience:This position requires strong customer interaction, so be sure to mention any relevant experience you have in building relationships with clients. We’re looking for candidates who can develop that 'trusted advisor' rapport with enterprise customers.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unisys
✨Know Your Tech Inside Out
Make sure you have a solid grasp of Microsoft Teams and the integrated technologies mentioned in the job description. Brush up on your knowledge of Direct Routing, SBCs, and other relevant tools. Being able to discuss these topics confidently will show that you're not just familiar with them, but that you can also apply your expertise to solve complex problems.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your analytical and problem-solving capabilities during the interview. Think of specific examples from your past experience where you've tackled complex issues, especially in Unified Communication environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your thought process.
✨Build Rapport with Interviewers
Since this role involves customer-facing interactions, it's crucial to demonstrate your ability to build trusted relationships. Practice your communication skills and be ready to discuss how you've successfully collaborated with clients or team members in the past. A friendly, approachable attitude can go a long way in making a positive impression.
✨Prepare for Technical Questions
Expect technical questions that assess your understanding of UC technologies and your hands-on experience. Review common scenarios you might face in the role and think about how you would approach them. Being prepared to answer these questions will not only show your expertise but also your readiness to take on the challenges of the position.
