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- Tasks: Design and implement cloud-based contact centre solutions to enhance customer engagement.
- Company: Join Unisys, a global tech leader redefining possibilities through innovation.
- Benefits: Competitive salary, pension, private medical, and wellbeing support.
- Why this job: Be part of a team transforming operations for top organisations worldwide.
- Qualifications: 8+ years in CCaaS architecture and strong integration skills required.
- Other info: International opportunities and a focus on diversity and inclusion.
The predicted salary is between 48000 - 84000 £ per year.
What success looks like in this role: Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions. With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.
The role of a CCaaS Solution Architect involves designing and implementing cloud-based contact centre solutions that enhance customer engagement. Key responsibilities include:
- Designing end-to-end CCaaS solutions: Architecting solutions that meet business requirements and align with customer experience goals.
- Integration with enterprise systems: Integrating CCaaS solutions with CRM, ERP, and other enterprise systems to ensure seamless data flow and optimized performance.
- Technical leadership: Leading and mentoring a team of technical experts to ensure efficient delivery of solutions.
- Project planning: Developing detailed project plans, timelines, and milestones to ensure timely delivery.
- Implementation: Overseeing the implementation of CCaaS solutions, ensuring they meet all technical, functional, and performance requirements.
- Documentation: Producing comprehensive documentation for the solution, including architecture diagrams, technical specifications, and user guides.
- Continuous Improvement: Staying updated with the latest trends and technologies in CCaaS and incorporating best practices into the implementation process.
Candidates should have a strong understanding of CCaaS platforms, experience with system integration concepts, and knowledge of database technologies and security best practices in cloud environments. Experience with AI-enabled features and omnichannel routing is also beneficial.
- Provides Solutions Architecture consultation and advice Unisys-wide.
- Works with clients, Product Owners, Sales & Sales Excellence teams and other stakeholders to align the architectural direction of solution intent.
- Serves as lead on large-scale solution and component development, engaging with cross-functional leaders and stakeholders to ensure mutual understanding, ongoing communication and alignment of outcome expectations.
- Conducts or leads studies to determine the economic, technical and organizational feasibility of proposed solutions.
- Works on applications and system problems that are highly complex and diverse in scope, require input from divergent cross-functional teams and have potentially company-wide impact.
You will be successful in this role if you have:
- BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience.
- Proven track record in the CCaaS space as an architect.
Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.
Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
International work opportunities abroad for all employees.
"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances.
Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
What do we offer?
- Pension
- Life Assurance
- Private Medical
- Option for private dental
Senior CCaaS Solution Architect in London employer: Unisys
Contact Detail:
Unisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CCaaS Solution Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CCaaS space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role at Unisys or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, be ready to discuss your past projects and how you've tackled complex CCaaS solutions. This is your time to shine and demonstrate your technical leadership skills.
✨Tip Number 3
Prepare for interviews by researching Unisys and its culture. Understand their focus on innovation and customer engagement, and think about how your experience aligns with their mission. Tailor your responses to show you're a perfect fit for their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Unisys family and contributing to their winning culture.
We think you need these skills to ace Senior CCaaS Solution Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Senior CCaaS Solution Architect role. Highlight your experience in designing cloud-based solutions and any relevant projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about CCaaS and how your background makes you a perfect fit for Unisys. Share specific examples of your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially in CCaaS platforms and system integration. We want to see your understanding of the latest trends and technologies, so include any relevant certifications or training you've completed.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and ensure it reaches the right team. Plus, it shows you're serious about joining us at Unisys!
How to prepare for a job interview at Unisys
✨Know Your CCaaS Inside Out
Make sure you have a solid understanding of CCaaS platforms and their integration with enterprise systems. Brush up on the latest trends, especially AI-enabled features and omnichannel routing, as these are hot topics in the industry.
✨Showcase Your Technical Leadership
Be prepared to discuss your experience in leading and mentoring technical teams. Share specific examples of how you've guided projects from conception to implementation, ensuring that all technical and functional requirements were met.
✨Master the Art of Project Planning
Demonstrate your ability to develop detailed project plans and timelines. Bring examples of past projects where you successfully managed milestones and delivered on time, showcasing your organisational skills.
✨Communicate Clearly and Confidently
Since this role involves working with various stakeholders, practice articulating your ideas clearly. Be ready to explain complex concepts in simple terms, and show that you can engage effectively with clients and cross-functional teams.