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Unisys

AV Support Technician

London Full-Time 24000 - 36000 £ / year (est.) No home office possible

At a Glance

Tasks: Support AV systems and video conferencing for clients in a dynamic environment.
Company: Unisys is a leading IT services company focused on innovation and customer satisfaction.
Benefits: Enjoy a full-time role with opportunities for growth and development in tech.
Why this job: Join a vibrant team, enhance your tech skills, and make an impact at exciting events.
Qualifications: Previous AV experience and strong communication skills are essential.
Other info: This is an entry-level position perfect for tech-savvy individuals looking to kickstart their career.

The predicted salary is between 24000 - 36000 £ per year.

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What Success Looks Like In This Role

Unisys are looking for an AV Technician, with strong audio visual and video conferencing knowledge, to support our customer in London.

What Success Looks Like In This Role

Unisys are looking for an AV Technician, with strong audio visual and video conferencing knowledge, to support our customer in London.

Responsibilities

The distribution and management of AV tickets, ad-hoc AV requests and video conferencing
Maintain an inventory of supported rooms/suites and AV equipment therein
Assist in providing data for reporting purposes
Deal with day-to-day administrative duties and any ad-hoc duties required
Install, diagnose, service and maintain industry standard AV products as well as other computer-related products in meeting rooms/spaces and conference suites
May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
Manage tickets in client’s ServiceNow environment
Provides AV related technical support to customers in solving technical problems that occur during the operation of company supported products
Desk side support specialist with good customer service manner
May have project management responsibilities for smaller projects
Performs maintenance as required
Perform regular inspections to ensure AV equipment is setup and working correctly
Provides follow-up on problems or escalation
Work with local Facilities Management and 3rd party vendors where necessary to resolve issues (including escorting of OEM’s/Vendor support staff)
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Support the clients high pressure new business events

You will be successful in this role if you have:

Previous experience in a similar role
Good knowledge of Audio-Visual, Digital Signage & VC Systems
Experience of installing AV & IT hardware and software and diagnosing & resolving problems
Ability to plan and prioritize workload with good time management
Ability to work under pressure
Competent to a high level of computer literacy
Able to work as part of a team
Good communication skills both verbal and written

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology
Industries

IT Services and IT Consulting

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