Application Support Analyst

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions.

With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.

What you’ll do:

• Deliver the service during extended business hours. Currently Monday to Friday 08:00-18:00.
• Monitor the operation dashboards for alerts and service issues.
• Monitor and answer the main phone during duty hours (on a rota) take ownership or assign incidents to available team members.
• Record incidents in the ITSM tool, investigate issues, raise problems and defect records where required.
• Take ownership of incidents and service requests, ensure they are resolved within SLA.
• Develop workaround/data correction as appropriate and communicate to the client.
• Understand severity of issues and escalate to management as appropriate.
• Create and execute test cases aligned to defined scenarios.
• Perform release testing.
• Perform daily checks of the applications and middleware.
• Fulfil data transfer requests.
• Install, configure and upgrade applications.
• Provide on-site services to clients on an ad-hoc basis, such as installation, training and testing.
• Support the team to continuously improve by raising suggestions and highlighting areas of concern.
• Compile statistics and produce regular reports from Dev Ops Azure showing metrics around support defect numbers.

You will be successful in this role if you have:

• Quality and Customer-first mind set.
• Analytical and problem-solving capabilities.
• Demonstrate competent IT literacy around bespoke applications, operations and service desk activities.
• Familiar with concepts of, and have basic skills in, operating system platforms such as Linux and Windows.
• Experience with Support tools such as ServiceNow or Remedy.
• Familiar with concepts of, and have basic skills in, databases such as SQL Server, Oracle or PostgresSQL.
• Excellent written and oral communication skills.
• Initiative/task ownership and ability to manage time effectively across multiple tasks.
• Experience working in complex systems environment.
• Ability to follow standard processes & procedures.
• ITIL Foundation certification.
• Enjoys working within and across teams including client and business teams.

Security Requirements: Candidates must be eligible for, and will be required to obtain and maintain, SC clearance for this post. Additional and higher level of clearance may be required. Already having clearance is advantageous.

Location: Milton Keynes office no flexible working.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.