At a Glance
- Tasks: Join our team to install, service, and support cutting-edge bending machines worldwide.
- Company: Unison Ltd, a leader in engineering solutions with a global reach.
- Benefits: Excellent pay, travel opportunities, and comprehensive training provided.
- Other info: Dynamic role with potential for overtime and international travel.
- Why this job: Make a real impact by helping customers across diverse industries like Oil & Gas and Aerospace.
- Qualifications: BTEC/NVQ Level 3 or equivalent experience in mechanical and electrical engineering required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Excellent rates of pay for the right person.
Location: Reporting to the Unison Ltd head office in Scarborough, UK.
Overall Definition of the Job: We are seeking an experienced Service Engineer, who is prepared to travel worldwide. This position assumes a key role in the Service and Support Team by being at the front line assisting our customers at every stage including start-up and commissioning of equipment, performing planned maintenance, training customers, diagnosing equipment problems remotely, as well as responding to service break downs. The role will involve working with customers in a variety of industries including Oil & Gas, Aerospace and Automotive to help them get the most from their new and existing bending machines. The desired person must be willing to travel, be able to work under pressure and have a strong work ethic. Due to the nature of the industries we serve, anti-social hours i.e. weekend work and travel will be expected as and when required.
Key Objectives:
- Liaise effectively with the Service & Support Team on all installation, service and training schedules.
- Investigate and recommend ways to improve service levels, reduce costs, and improve quality standards and profitability on individual jobs/projects.
- Support customers remotely via company phone and laptop.
Key Responsibilities:
- To install, commission and service all Unison equipment.
- To implement key customer service contracts, ensuring both scheduled service work, and machine breakdowns are dealt with professionally and that all conditions of Service Level Agreements are adhered to.
- To document and submit all signed installation, service and customer training paperwork in a timely manner.
- To ensure any outstanding issues are followed up and dealt with appropriately.
- To manage personal timesheets ensuring that they are an accurate reflection of the activity codes and time spent for individual clients.
- To gain an understanding of customers’ organisations, looking for further sales opportunities and promoting service contracts.
- To participate in site surveys and site meetings.
Skills:
- Must have BTEC, NVQ Level 3, Advance GNVQ time served apprenticeship AND/OR proven practical experience in mechanical and electrical engineering in industry.
- Good written and verbal skills and be able to communicate at all levels both with internal staff and with customers.
- Good organisational and time management skills, ability to prioritise personal workloads in line with business and customer expectations.
- Must have a Customer Service Orientation and have excellent interpersonal and communication skills as the position involves daily interaction with customers, colleagues and 3rd party suppliers.
Work Conditions:
- Overtime and/or anti-social working hours will be required to meet project delivery deadlines.
- Overseas travel will be required to meet project installation and service requirements (including but not limited to USA, Norway, Malaysia, Nigeria, Brazil, Angola, Ghana, Singapore, New Zealand).
- Fluent French or Spanish an advantage. Training will be provided.
Strictly no agencies.
Job Types: Full-time, Permanent.
Experience:
- Programmable logic controllers: 1 year (preferred).
- Electrical or Mechanical Engineering: 3 years (preferred).
Unison Ltd - Service & Support Technician - Scarborough - Apr 2026 employer: Unison, Ltd.
Unison Ltd is an exceptional employer located in Scarborough, offering competitive salaries and a dynamic work environment that fosters professional growth. With a strong emphasis on employee development, the company provides extensive training opportunities and encourages team collaboration, making it an ideal place for those seeking a rewarding career in service engineering across diverse industries. The unique chance to travel internationally while working with cutting-edge technology further enhances the appeal of this role.
StudySmarter Expert Advice🤫
We think this is how you could land Unison Ltd - Service & Support Technician - Scarborough - Apr 2026
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their service and support approach, especially in industries like Oil & Gas and Aerospace. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves diagnosing equipment issues, be ready to discuss how you've tackled similar challenges in the past. Use real examples to demonstrate your expertise and customer service orientation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Unison Ltd - Service & Support Technician - Scarborough - Apr 2026
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service & Support Technician role. Highlight your experience in mechanical and electrical engineering, and don’t forget to mention any relevant customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your willingness to travel and work under pressure, as well as your passion for providing top-notch customer support. Let us know what makes you tick!
Showcase Your Skills:In your application, be sure to showcase your skills in communication and organisation. We’re looking for someone who can liaise effectively with our team and customers alike. Give us examples of how you've managed workloads and prioritised tasks in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Unison, Ltd.
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss your experience with programmable logic controllers and any relevant projects you've worked on. This will show that you're not just a good talker, but you really know your field.
✨Show Off Your Customer Service Skills
Since this role involves daily interaction with customers, be prepared to share examples of how you've handled customer service situations in the past. Highlight your communication skills and how you've managed to keep clients happy, especially under pressure.
✨Be Ready for Travel Talk
This job requires a willingness to travel, sometimes at odd hours. Be honest about your availability and readiness to travel. You might want to mention any previous travel experiences related to work, as it shows you're adaptable and ready for the demands of the role.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. Inquire about their service level agreements or how they measure success in the Service & Support Team. This shows you're genuinely interested and have done your homework, which can set you apart from other candidates.
