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- Tasks: Join our team as a Service Engineer, travelling worldwide to support customers in various industries.
- Company: Unison Ltd, a leader in bending machine technology with a global reach.
- Benefits: Excellent pay, training opportunities, and the chance to travel internationally.
- Why this job: Make a real impact by helping customers optimise their equipment and services.
- Qualifications: BTEC/NVQ Level 3 or equivalent experience in mechanical/electrical engineering required.
- Other info: Dynamic role with opportunities for overtime and international travel.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Service Engineer, who is prepared to travel worldwide. This position assumes a key role in the Service and Support Team by being at the front line assisting our customers at every stage including start-up and commissioning of equipment, performing planned maintenance, training customers, diagnosing equipment problems remotely, as well as responding to service break downs. The role will involve working with customers in a variety of industries including Oil & Gas, Aerospace and Automotive to help them get the most from their new and existing bending machines. The desired person must be willing to travel, be able to work under pressure and have a strong work ethic. Due to the nature of the industries we serve, anti-social hours i.e. weekend work and travel will be expected as and when required.
Key Objectives
- Liaise effectively with the Service & Support Team on all installation, service and training schedules.
- Investigate and recommend ways to improve service levels, reduce costs, and improve quality standards and profitability on individual jobs/projects.
- Support customers remotely via company phone and laptop.
Key Responsibilities
- To Install, commission and service all Unison equipment.
- To implement key customer service contracts, ensuring both scheduled service work, and machine breakdowns are dealt with professionally and that all conditions of Service Level Agreements are adhered to.
- To document and submit all signed installation, service and customer training paperwork in a timely manner.
- To ensure any outstanding issues are followed up and dealt with appropriately.
- To manage personal timesheets ensuring that they are an accurate reflection of the activity codes and time spent for individual clients.
- To gain an understanding of customers’ organisations, looking for further sales opportunities and promoting service contracts.
- To participate in site surveys and site meetings.
Skills
- Must have BTEC, NVQ Level 3, Advance GNVQ time served apprenticeship AND/OR proven practical experience in mechanical and electrical engineering in industry.
- Good written and verbal skills and be able to communicate at all levels both with internal staff and with customers.
- Good organisational and time management skills, ability to prioritise personal workloads in line with business and customer expectations.
- Must have a Customer Service Orientation and have excellent interpersonal and communication skills as the position involves daily interaction with customers, colleagues and 3rd party suppliers.
Work Conditions
- Overtime and/or anti-social working hours will be required to meet project delivery deadlines.
- Overseas travel will be required to meet project installation and service requirements (including but not limited to USA, Norway, Malaysia, Nigeria, Brazil, Angola, Ghana, Singapore, New Zealand).
- Fluent French or Spanish an advantage.
Training will be provided. Strictly no agencies.
Job Types: Full-time, Permanent.
Experience:
- Programmable logic controllers: 1 year (preferred).
- Electrical or Mechanical Engineering: 3 years (preferred).
Unison Ltd - Service Engineer - Scarborough employer: Unison, Ltd.
Contact Detail:
Unison, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unison Ltd - Service Engineer - Scarborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Unison Ltd on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common service engineer scenarios. Think about how you'd handle equipment breakdowns or customer training sessions. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to highlight your travel flexibility during interviews. Since this role involves worldwide travel, showing that you’re ready to hit the road will definitely work in your favour.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Unison team.
We think you need these skills to ace Unison Ltd - Service Engineer - Scarborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your mechanical and electrical engineering experience, and don’t forget to mention any relevant qualifications like BTEC or NVQ Level 3. We want to see how your skills match what we’re looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to showcase your written and verbal communication skills. Use clear and concise language in your application, and maybe even include examples of how you've effectively communicated with customers in the past.
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share specific examples of how you’ve diagnosed and solved equipment problems. This will show us that you’re ready to tackle challenges head-on in the field.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and know where to find us!
How to prepare for a job interview at Unison, Ltd.
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss your experience with programmable logic controllers and any relevant projects you've worked on. This will show that you're not just a good talker, but you really know your field.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully dealt with clients in the past. Think about times when you’ve gone above and beyond to solve a problem or improve service levels. This will highlight your customer service orientation.
✨Be Ready for Travel Talk
Given the travel requirements of the job, be prepared to discuss your flexibility and willingness to work anti-social hours. Share any previous experiences where you’ve had to adapt to different time zones or work schedules, as this will demonstrate your commitment to the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s service contracts or how they measure success in the Service & Support Team. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
