Unison Ltd - Sales Coordinator - Scarborough - Oct 2026

Unison Ltd – Sales Coordinator – Scarborough – Oct 2026

Job Title

Sales Coordinator

Team

• Unison Ltd
• _________________________________________________________________

The role

Unison Ltd designs and manufactures all-electric CNC tube and pipe bending machines at its Scarborough facility.

Through PHI Hydraulics, the company also supplies end-forming machines and presses to customers across the aerospace, automotive and wider industrial sectors worldwide.

The Sales Coordinator plays a key role in keeping the sales department organised and efficient, managing enquiries, maintaining records, preparing quotations and coordinating exhibitions.

By ensuring day-to-day sales administration runs smoothly, the role enables the sales team and technical specialists to spend more time visiting customers and developing business opportunities.

This is a varied, hands-on position at the heart of a busy team, offering the opportunity to develop product knowledge, build strong customer relationships and contribute to UK and international exhibitions.

Key Responsibilities

• Sales Enquiries and Customer Service
• Monitor the shared sales and spares inboxes daily, acknowledging enquiries promptly and directing them to the appropriate team member.
• Act as a first point of contact for customers by telephone and email, providing updates on quotations, orders and general enquiries.
• Ensure customer communications are handled professionally and follow-ups are completed in a timely manner.
• Sales Administration, Quotations and CRM
• Maintain accurate and up-to-date records in the Zoho CRM system, including customer accounts, contacts, enquiries, follow-up actions and standard reports.
• Prepare quotation packs and supporting customer documentation using approved information.
• Proactively follow up outstanding tooling and spare parts quotations, liaising with customers and the sales team to establish outcomes and next steps.
• Support the smooth running of the sales administration process, ensuring information is accurate, accessible and well organised.
• Spare Parts Support
• Develop a working knowledge of the spare parts process, products and systems.
• Provide cover for routine spare parts enquiries, helping to ensure customers receive a prompt and effective response.
• Travel and Exhibition Coordination
• Arrange business travel and coordinate diaries and appointments for the sales team.
• Organise UK and international trade exhibitions, including venue and supplier bookings, stand requirements, shipping arrangements, schedules and budget monitoring.
• Coordinate exhibition logistics to ensure all materials and equipment are prepared and delivered on time.
• Support lead capture and the organisation of customer contacts generated through exhibitions.
• Marketing Support
• Assist with the preparation and scheduling of social media content, email campaigns and website updates in line with agreed briefs.
• Work with the relevant team members to ensure marketing materials are accurate, consistent and delivered to schedule.

Person Specification

• Previous experience in sales administration, customer service or office coordination.
• Confident using CRM systems and Microsoft Office applications, particularly Excel and Outlook.
• Excellent organisational skills, with a methodical approach and strong attention to detail.
• Clear written communication skills and a professional, confident telephone manner.
• Ability to manage competing priorities, work calmly to deadlines and take ownership of follow-up actions.
• Confidence in communicating with colleagues and customers to clarify responsibilities, obtain information and keep tasks moving.
• Full UK driving licence and willingness to travel occasionally for exhibitions.
• Experience coordinating events, exhibitions or trade shows.
• Previous experience in a manufacturing, engineering or business-to-business (B2B) environment.
• Familiarity with Zoho CRM, Zoho Desk and/or Smartsheet.
• Experience supporting marketing activities, including social media, email campaigns or website updates.
• An interest in engineering and technical products, with the confidence to work with part numbers, basic technical drawings and spare parts information.
• A valid passport and willingness to undertake occasional international travel.

What We Offer

• A varied and rewarding role within a friendly, practical and supportive sales team.
• Training and development covering our products, systems and business processes.
• The opportunity to gain knowledge of specialist engineering products and their international markets.
• Involvement in UK and overseas exhibitions, with opportunities to develop coordination and organisational skills.