Uniserve are seeking a Transport Supervisor (Discount Retail Stores) to oversee the day-to-day transport operation on behalf of Uniserve at a customer site in Warrington. The role supports a 24-hour, 7-day operation, managing transport activities, driver compliance, service delivery, incident management, and customer interaction. The Transport Supervisor will be responsible for ensuring all transport operations are conducted safely, legally, and in accordance with company policies and customer requirements whilst providing operational support to a fleet of up to 20 vehicles.
Location:
Customer Site, Warrington WA5
Hours:
4 on 4 off, Days, 12-hour shifts
Key Responsibilities:
Operational Management
- Supervise the daily transport operation during shift, ensuring service delivery targets are achieved
- Manage transport activities for up to 20 vehicles operating across a nationwide retail distribution network
- Monitor vehicle movements and respond to operational challenges affecting service delivery
- Liaise with drivers, customer representatives, planners, and management teams to ensure operational continuity
- Support route execution and delivery performance across a 24/7 operation
- Maintain accurate operational records and reports
Health, Safety & Compliance
- Promote and maintain a strong safety culture across the operation
- Ensure compliance with company Health & Safety policies and site safety procedures
- Investigate and record accidents, incidents, near misses, and damage events
- Escalate safety concerns and ensure corrective actions are implemented
- Conduct safety briefings and support toolbox talks where required
- Monitor driver compliance with legal and company requirements
Incident & Accident Management
- Log, investigate and report vehicle accidents, personal injuries, customer incidents and damage events
- Complete accurate documentation following operational incidents
- Liaise with management and relevant departments to ensure incidents are appropriately reported and closed out
- Support root cause analysis and implementation of preventative measures
Customer Service
- Maintain strong working relationships with customer site teams
- Provide a professional point of contact for transport-related enquiries
- Assist in resolving service issues and operational challenges quickly and effectively
- Ensure customer expectations are met whilst protecting Uniserve's operational and commercial interests
Administration
- Complete daily operational reporting requirements
- Maintain transport records, compliance documentation, and shift handovers
- Support KPI reporting and service performance reviews
- Ensure all paperwork and electronic records are completed accurately and on time
Skills/Experience:
Essential Requirements
- Previous experience within a transport, logistics, or distribution operation
- Strong understanding of transport legislation and compliance requirements
- Experience supervising drivers and transport operations
- Knowledge of Health & Safety requirements within a transport environment
- Strong communication and customer service skills
- Ability to remain calm under pressure and make effective operational decisions
- Competent user of Microsoft Office and transport management systems
- Flexible approach to working within a 24/7 operational environment
Desirable Qualifications
- Experience working within a retail distribution environment
- Accident and incident investigation experience
- IOSH Working Safely or equivalent Health & Safety qualification
Benefits:
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserved to be rewarded.
- Pension Scheme: We've got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
- Interest-Free Company Loan: We're here to support you.
- Free On-Site Parking: Convenient and hassle-free.
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well-being matters.
- Flu Jabs Annually: Stay healthy, on us.
- Group Life Policy: We've got you covered.
- Electric Vehicle Charging Points at Work: Embrace sustainable transport
- Flexible Career Pathway: Grow with us!
- Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
- Enhanced Holiday Scheme: we believe loyalty should be rewarded.
- Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
- Private Health Care: We are committed to your wellbeing.
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Transport Supervisor (Discount Retail Stores) employer: Uniserve
Uniserve is an exceptional employer, offering a vibrant work culture that prioritises employee development and career progression within the dynamic logistics sector. As the UK's largest privately-owned international freight and logistics company, we provide structured pathways for growth, mentorship from experienced professionals, and a supportive environment where your contributions truly matter. Join us to be part of a team that values innovation and invests in your future.
