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For Companies At a Glance
- Tasks: Support clients with proactive communication and ensure operational excellence through accurate reporting.
- Company: Join Uniserve, a dynamic team focused on outstanding customer service.
- Benefits: Enjoy competitive salary, bonuses, flexible career pathways, and health perks.
- Other info: Opportunities for apprenticeships and continuous improvement initiatives available.
- Why this job: Be part of a collaborative team driving quality and efficiency in a fast-paced environment.
- Qualifications: Strong customer focus, excellent communication skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and detail‑driven Customer Service Specialist to join our team at Uniserve. This role is essential in supporting our GTM Client Managers and ensuring we deliver outstanding service to our key customers. You’ll play a key part in maintaining operational excellence through accurate reporting, daily client communication, data management and seamless coordination across all logistics modes. If you enjoy working in a fast‑paced environment, have a passion for customer service, and want to be part of a collaborative team driving quality and efficiency, this role could be the perfect fit.
Key Responsibilities
- Provide daily communication and support to GTM clients, ensuring timely updates and proactive issue resolution.
- Produce accurate reports, dashboards and KPI packs in line with internal and customer expectations.
- Maintain and update customer, shipment and compliance data across GTM systems, ensuring total data integrity.
- Support pricing activities including rate gathering, quoting and maintenance of pricing matrices.
- Work closely with internal teams across ocean, air, road, warehousing, customs and finance to ensure smooth operational workflow.
- Monitor operational milestones and update systems to ensure visibility, accuracy and correct handovers.
- Assist GTM Client Managers with account administration, meeting preparation, audit documentation and project coordination.
- Identify service risks, exceptions or customer‑impacting issues and escalate where needed.
- Ensure full compliance with Uniserve policies, SOPs and customer‑specific procedures.
- Contribute to continuous improvement initiatives and help drive enhanced client service and operational efficiency.
What We’re Looking For
- Strong customer focus with excellent communication skills.
- High attention to detail and accuracy in all work.
- Solid administration and organisational skills, with the ability to prioritise multiple tasks.
- Confident user of systems and MS Office, especially Excel (Power BI experience is a plus).
- Understanding of logistics processes across transport modes (desirable).
- Analytical thinker with strong problem‑solving skills.
- A team player who can build effective relationships with colleagues and stakeholders.
- Someone who takes ownership, acts with integrity and contributes positively to team culture.
- A proactive mindset, open to change and continuous improvement.
Benefits
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserves to be rewarded.
- Pension Scheme: We've got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
- Interest‑Free Company Loan: We're here to support you.
- Free On‑Site Parking: Convenient and hassle‑free.
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well‑being matters.
- Flu Jabs Annually: Stay healthy, on us.
- Group Life Policy: We've got you covered.
- Electric Vehicle Charging Points at Work: Embrace sustainable transport.
- Flexible Career Pathway: Grow with us!
- Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
- Enhanced Holiday Scheme: We believe loyalty should be rewarded.
- Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
- Private Health Care: We are committed to your wellbeing.
Customer Service Specialist in London employer: Uniserve
Contact Detail:
Uniserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. Practise common interview questions and think of examples that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Keep an eye on our careers page for the latest opportunities and get your application in!
We think you need these skills to ace Customer Service Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience in customer service, data management, and communication skills that align with what we’re looking for.
Showcase Your Attention to Detail: Since this role requires high attention to detail, include examples in your application that demonstrate how you've maintained accuracy in your previous roles. We love seeing candidates who take pride in their work!
Be Proactive in Your Approach: We’re after someone with a proactive mindset, so don’t hesitate to mention any initiatives you’ve taken in past jobs to improve processes or enhance customer service. It shows us you’re ready to hit the ground running!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Uniserve
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and provide excellent service. Be ready to share examples of how you've resolved issues in the past.
✨Show Off Your Attention to Detail
Since this role requires high accuracy, prepare to discuss how you ensure data integrity and maintain detailed reports. Bring examples of your previous work that highlight your organisational skills and attention to detail.
✨Familiarise Yourself with Logistics Processes
Even if logistics isn't your main background, having a basic understanding of transport modes can set you apart. Research common logistics terms and processes so you can speak confidently about them during the interview.
✨Demonstrate Your Proactive Mindset
Uniserve values a proactive approach, so think of instances where you've taken initiative in your previous roles. Be prepared to discuss how you identify potential issues before they escalate and how you contribute to continuous improvement.