At a Glance
- Tasks: Support key customers and manage logistics data for smooth operations.
- Company: Join a dynamic Global Trade Management team in Tilbury.
- Benefits: Competitive salary, bonuses, pension scheme, and wellness programmes.
- Other info: Opportunities for growth and continuous learning through our Supply Chain Academy.
- Why this job: Make a real impact in customer service within a fast-paced logistics environment.
- Qualifications: Experience in admin or customer service; strong communication and organisational skills.
The predicted salary is between 28000 - 34000 £ per year.
We are looking for a proactive and detail-oriented Logistics Customer Service Assistant to join our Global Trade Management (GTM) team in Tilbury. This is an excellent opportunity for an organised administrator with strong communication skills and a passion for delivering outstanding customer service within a fast-paced logistics environment.
Supporting our GTM Client Managers, you will play a key role in ensuring the smooth day-to-day management of customer accounts by maintaining accurate data, producing reports and KPIs, supporting pricing activities, and liaising with both customers and internal operational teams. Your contribution will help drive operational excellence, customer satisfaction, and commercial success across a portfolio of key clients.
Key Responsibilities
- Provide day-to-day support and communication to key GTM customers, ensuring queries are responded to promptly and professionally.
- Produce accurate customer reports, dashboards and KPI packs in line with agreed requirements.
- Maintain customer, shipment and compliance data across internal systems, ensuring accuracy and integrity at all times.
- Support pricing activities, including rate collection, quote preparation and maintenance of pricing information.
- Work closely with internal departments including Ocean, Air, Road, Warehousing, Customs and Finance to ensure seamless service delivery.
- Monitor operational milestones and update systems to maintain visibility and accurate handovers.
- Assist GTM Client Managers with account administration, customer meetings, audits and project-related activities.
- Identify and elevate service issues, operational risks and customer-impacting exceptions.
- Ensure all activities are completed in accordance with company policies, standard operating procedures and customer-specific requirements.
- Contribute to continuous improvement initiatives and help identify opportunities to enhance efficiency and customer service.
What We're Looking For
- Previous experience in an administrative, customer service or logistics support role.
- Excellent organisational skills with the ability to manage multiple priorities effectively.
- Strong attention to detail and commitment to accuracy.
- Confident communicator with the ability to build positive relationships with customers and colleagues.
- Good analytical and problem-solving skills.
- Proficiency in Microsoft Office applications, particularly Excel; experience with Power BI would be advantageous but not essential.
- Understanding of logistics, supply chain or freight forwarding operations is desirable.
- A proactive approach, with the confidence to take ownership of tasks and see them through to completion.
- Ability to work collaboratively across departments and support a positive team culture.
- A customer-focused mindset with a commitment to delivering high-quality service.
Don’t worry if you don’t have everything in this list - we value drive, mindset, and a willingness to grow.
Benefits
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserves to be rewarded.
- Pension Scheme: We've got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
- Interest-Free Company Loan: We're here to support you.
- Free On-Site Parking: Convenient and hassle-free.
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well-being matters.
- Flu Jabs Annually: Stay healthy, on us!
- Life Assurance: We've got you covered.
- Electric Vehicle Charging Points at Work: Embrace sustainable transport.
- Flexible Career Pathway.
- Supply Chain Academy Education Courses: Expand your knowledge through our Apprenticeships and Commercial Courses.
Logistics Customer Service Assistant employer: Uniserve
Uniserve is an excellent employer that values its employees by fostering a supportive work culture in Tottenham, where teamwork and collaboration are at the forefront. With competitive benefits such as a discretionary bonus and pension scheme, along with opportunities for professional growth in the dynamic field of customs and logistics, Uniserve is committed to ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Customer Service Assistant
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Uniserve and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Uniserve!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Uniserve keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Customer Service Assistant
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Uniserve:This is your chance to really connect with the team at Uniserve. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Uniserve
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Uniserve.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Uniserve that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Uniserve. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
