At a Glance
- Tasks: Deliver top-notch customer service and manage export enquiries with precision.
- Company: Join a proud heritage in container shipping focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, flexible career pathways, and wellness programmes.
- Other info: Fixed-term role with opportunities for growth and learning.
- Why this job: Be part of a dynamic team making a real difference in global freight management.
- Qualifications: Customer service skills and attention to detail; shipping experience is a plus.
The predicted salary is between 30000 - 32000 £ per year.
We are very proud of the Ellerman heritage and our pride in delivering on our promises may seem a little from a bygone age in which the customer lay at the heart of container shipping.
We listen carefully to our customers and their needs.
That’s how we’re able to ensure the provision of economical, high quality transport and global freight management services.
Import Ocean Clerk you will provide the highest level of customer service and build working relationships with all customers and stakeholders to best service their supply chain needs, with timely and accurate communication being key.
You will work closely with an experienced team and be expected to engage in process improvement as part of a growing and flexible team.
What to expect
Please note: this role is fixed term cover covering maternity cover.
Shift Pattern
Mon, Thu, Fri
Shift Hours
22.5
Key Responsibilities
- Provide exceptional customer service for all general telephone / e-mail export enquiries
- Booking export collections with customers, system input and follow-through
- Arranging deliveries
- Export documentation; creating and distributing bills of lading based on customer requirements
- Empty management and booking
- Invoicing; raising within set guidelines and dealing with any queries
- Additional Charge recovery
- Account management; providing that extra level of care where required
- Keep a current and balanced knowledge of shipping regulations, rules and requirements
- Work as part of a flexible and experienced team by supporting colleagues when needed.
- Cargo Readiness Process; critical port and document checks/creation to ensure smooth shipments
- Build positive relationships with key internal stakeholders; operations, equipment, agencies, commercial and transport teams.
Required skillset
- Shipping experience preferred
- General customer service skills
- Excellent phone étiquette
- Good attention to detail
- General outlook/excel skills
- Ability to adapt and manage workloads
- Well organised and confident in communication
- Flexible to work out of hours if necessary
Benefits
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserves to be rewarded.
- Pension Scheme: We've got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
- Interest-Free Company Loan: We're here to support you.
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well-being matters.
- Flu Jabs Annually: Stay healthy, on us.
- Group Life Policy: We've got you covered.
• Flexible Career Pathway: Grow with us!
- Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
- Enhanced Holiday Scheme: we believe loyalty should be rewarded.
- Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
- #J-18808-Ljbffr
Customer Service Coordinator in Liverpool employer: Uniserve
Uniserve is an excellent employer that values its employees by fostering a supportive work culture in Tottenham, where teamwork and collaboration are at the forefront. With competitive benefits such as a discretionary bonus and pension scheme, along with opportunities for professional growth in the dynamic field of customs and logistics, Uniserve is committed to ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Uniserve.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Uniserve. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Uniserve.
How to prepare for a job interview at Uniserve
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Uniserve's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Uniserve offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
