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- Tasks: Support clients with proactive communication and ensure operational excellence through accurate reporting.
- Company: Join Uniserve, a dynamic team focused on outstanding customer service.
- Benefits: Enjoy competitive salary, bonuses, flexible career pathways, and health perks.
- Why this job: Be part of a collaborative team driving quality and efficiency in a fast-paced environment.
- Qualifications: Strong customer focus, excellent communication skills, and attention to detail required.
- Other info: Opportunities for apprenticeships and continuous improvement initiatives available.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and detail‑driven Customer Service Specialist to join our team at Uniserve. This role is essential in supporting our GTM Client Managers and ensuring we deliver outstanding service to our key customers. You’ll play a key part in maintaining operational excellence through accurate reporting, daily client communication, data management and seamless coordination across all logistics modes. If you enjoy working in a fast‑paced environment, have a passion for customer service, and want to be part of a collaborative team driving quality and efficiency, this role could be the perfect fit.
Key Responsibilities
- Provide daily communication and support to GTM clients, ensuring timely updates and proactive issue resolution.
- Produce accurate reports, dashboards and KPI packs in line with internal and customer expectations.
- Maintain and update customer, shipment and compliance data across GTM systems, ensuring total data integrity.
- Support pricing activities including rate gathering, quoting and maintenance of pricing matrices.
- Work closely with internal teams across ocean, air, road, warehousing, customs and finance to ensure smooth operational workflow.
- Monitor operational milestones and update systems to ensure visibility, accuracy and correct handovers.
- Assist GTM Client Managers with account administration, meeting preparation, audit documentation and project coordination.
- Identify service risks, exceptions or customer‑impacting issues and escalate where needed.
- Ensure full compliance with Uniserve policies, SOPs and customer‑specific procedures.
- Contribute to continuous improvement initiatives and help drive enhanced client service and operational efficiency.
What We’re Looking For
- Strong customer focus with excellent communication skills.
- High attention to detail and accuracy in all work.
- Solid administration and organisational skills, with the ability to prioritise multiple tasks.
- Confident user of systems and MS Office, especially Excel (Power BI experience is a plus).
- Understanding of logistics processes across transport modes (desirable).
- Analytical thinker with strong problem‑solving skills.
- A team player who can build effective relationships with colleagues and stakeholders.
- Someone who takes ownership, acts with integrity and contributes positively to team culture.
- A proactive mindset, open to change and continuous improvement.
Benefits
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserves to be rewarded.
- Pension Scheme: We’ve got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
- Interest‑Free Company Loan: We’re here to support you.
- Free On‑Site Parking: Convenient and hassle‑free.
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well‑being matters.
- Flu Jabs Annually: Stay healthy, on us.
- Group Life Policy: We’ve got you covered.
- Electric Vehicle Charging Points at Work: Embrace sustainable transport.
- Flexible Career Pathway: Grow with us!
- Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
- Enhanced Holiday Scheme: We believe loyalty should be rewarded.
- Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
- Private Health Care: We are committed to your wellbeing.
Customer Service Specialist employer: Uniserve
Contact Detail:
Uniserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. Tailor your answers to show how your skills align with what they’re looking for.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experiences clearly and demonstrating your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience in customer service, data management, and communication skills that align with what we’re looking for.
Show Off Your Attention to Detail: Since this role requires high attention to detail, give examples in your application that showcase your accuracy in reporting and data management. We want to see how you ensure everything is spot on!
Demonstrate Your Proactive Mindset: In your written application, share instances where you've taken initiative or solved problems proactively. We love candidates who can think ahead and contribute to continuous improvement!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Uniserve
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer, as this will show your proactive mindset.
✨Master the Art of Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare to demonstrate your ability to provide timely updates and resolve issues proactively. Role-play with a friend or family member to get comfortable with potential interview questions.
✨Show Off Your Attention to Detail
This position requires high accuracy in reporting and data management. Bring examples of reports or dashboards you've created in the past. Highlight your organisational skills and how you prioritise tasks to maintain data integrity, as this will resonate well with the interviewers.
✨Familiarise Yourself with Logistics Processes
Even if logistics isn't your primary background, having a basic understanding of transport modes can set you apart. Research common logistics terms and processes, and be prepared to discuss how you can contribute to operational excellence within the team.