At a Glance
- Tasks: Deliver top-notch customer service and manage export enquiries with precision.
- Company: Join a proud heritage in container shipping focused on customer satisfaction.
- Benefits: Flexible working hours, supportive team environment, and valuable experience.
- Other info: Fixed-term role with opportunities for process improvement and growth.
- Why this job: Be part of a dynamic team making a real difference in global freight management.
- Qualifications: Strong communication skills and a passion for customer service.
We are very proud of the Ellerman heritage and our pride in delivering on our promises may seem a little from a bygone age in which the customer lay at the heart of container shipping. We listen carefully to our customers and their needs. Thats how were able to ensure the provision of economical, high quality transport and global freight management services. As a Import Ocean Clerk you will provide the highest level of customer service and build working relationships with all customers and stakeholders to best service their supply chain needs, with timely and accurate communication being key. You will work closely with an experienced team and be expected to engage in process improvement as part of a growing and flexible team Please note: this role is fixed term cover covering maternity cover Shift Pattern : Mon,Thu,Fri Shift Hours : 22.5 Key Responsibilities: Provide exceptional customer service for all general telephone / e-mail export enquiries Booking export collections with customers, system input and follow-through Arranging deliveries Export documentation; creating...
Customer Service Coordinator employer: Uniserve Holdings
Uniserve is an exceptional employer that prioritises the well-being and development of its employees, offering competitive salaries and performance-related bonuses. With a strong focus on safety and service, our work culture fosters teamwork and respect, while providing ample opportunities for professional growth in the logistics sector. Located in a vibrant area, we ensure our drivers enjoy a fulfilling career with the support they need to thrive.
We think you need these skills to ace Customer Service Coordinator
Customer Service
Communication Skills
Relationship Building
Attention to Detail
Process Improvement
Time Management
Problem-Solving Skills
