At a Glance
- Tasks: Build strong relationships with key accounts and ensure top-notch customer service.
- Company: Join the UK's largest privately-owned international freight and logistics company.
- Benefits: Enjoy competitive salary, bonuses, flexible career pathways, and health perks.
- Other info: Opportunities for apprenticeships and professional development await you!
- Why this job: Make a real impact in a dynamic logistics environment while growing your skills.
- Qualifications: Experience in logistics account management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Uniserve is the UK's largest privately-owned international freight and logistics company.
Operating through a global network of professional partners, we provide innovative supply chain solutions across all major trade markets, with specialist expertise in Europe, China, South East Asia, and the Indian Subcontinent.
Based at our excellent facility in Felixstowe (FMDC) the role of the Account Manager will be to maintain and further develop quality relationships with existing key account customers and also champion operational success and ensure customer retention and development is always a priority.
Responsibilities
- Manage current key account customer(s)
- Maintain effective relationships with existing customers and internal business units
- Provide an exceptional level of service to customers
- Speaking to customers via MS Outlook, MS Teams and telephone, helping them with their questions and resolving their issues
- Prepare KPI packs for customer reviews
- Create and maintain agreed customer SLAs
- Create, maintain & distribute customer reporting as agreed within the contracts
- Attend meetings with the customer(s) either virtually or in person
- Engage with the warehouse departments to keep the communication flow effective
- Identify and communicate ways the company can continuously improve in all areas of customer interaction and operations
- Complete training as necessary to develop skill sets and knowledge base
- Always promote a professional image of Uniserve to prospective clients and customers
- Completion of any other duties as reasonably requested by the Management Team
Experience & Requirements
- Minimum of 1 years experience within a Logistics Account Management background
- Minimum of 1 years experience in a fast-moving logistics environment
- Proficiency in MS Office, including Power Point, MS Word and Excel.
- Attention to detail supported by high quality written and verbal communication skills
- Comfortable within a customer facing environment at all levels
- Ability to adapt to changes within the work environment
- Problem solver
- Excellent multitasking skills
- Ability to work under pressure, be well organised and to meet deadlines
- Willingness to learn roles across the broader W+T Commercial Team
Appearance and Conduct
- Professional, helpful, and courteous at all times
- Willingness to learn and share knowledge with your colleagues and work as part of a team but also comfortable with solo working.
- Smart business dress code
- Smart, clean, and tidy place of work
- Comply with company policies
- Always protect the interests of the business and escalate any areas of concern to the Senior Management team
Benefits
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserves to be rewarded.
- Pension Scheme: We've got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
- Interest-Free Company Loan: We're here to support you.
- Free On-Site Parking: Convenient and hassle-free.
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well-being matters.
- Flu Jabs Annually: Stay healthy, on us.
- Group Life Policy: We've got you covered.
- Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us!
- Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
- Enhanced Holiday Scheme: we believe loyalty should be rewarded.
- Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
- Private Health Care: We are committed to your wellbeing.
- TPBN1_UKTJ
Account Manager in Felixstowe employer: Uniserve Holdings Ltd
At Uniserve, we pride ourselves on being an exceptional employer, offering HGV Class 1 Drivers a competitive salary and a range of benefits that prioritise your well-being and professional growth. Our supportive work culture fosters development through our Supply Chain Academy and flexible career pathways, ensuring you have the tools to succeed while enjoying perks like a discretionary bonus and free eye tests. Join us in a dynamic environment where your contributions are valued and rewarded, all while playing a crucial role in transforming the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Felixstowe
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Uniserve Holdings Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Uniserve Holdings Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Uniserve Holdings Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Manager in Felixstowe
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Uniserve Holdings Ltd:This is your chance to really connect with the team at Uniserve Holdings Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Uniserve Holdings Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Uniserve Holdings Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Uniserve Holdings Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Uniserve Holdings Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
