At a Glance
- Tasks: Build strong relationships with key accounts and ensure top-notch customer service.
- Company: Join the UK's largest privately-owned international freight and logistics company.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Work in a vibrant facility in Felixstowe with opportunities for professional development.
- Why this job: Be a vital part of a dynamic team that drives customer success and satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
Uniserve is the UK's largest privately-owned international freight and logistics company. Operating through a global network of professional partners, we provide innovative supply chain solutions across all major trade markets, with specialist expertise in Europe, China, South East Asia, and the Indian Subcontinent. Based at our excellent facility in Felixstowe (FMDC), the role of the Account Manager will be to maintain and further develop quality relationships with existing key account customers and also champion operational success and ensure customer retention and development is always a priority.
Responsibilities:
- Manage current key account customer(s)
- Maintain effective relationships with existing customers and internal business units
- Provide an exceptional level of service to customers
- Speaking to customers via MS Outlook, MS Teams and telephone, helping them with their questions and resolving their issues
- Prepare KPI packs for customer reviews
- Create and maintain agreed customer SLAs
Account Manager employer: Uniserve Holdings Ltd
At Uniserve, we pride ourselves on being an exceptional employer, offering HGV Class 1 Drivers a competitive salary and a range of benefits that prioritise your well-being and professional growth. Our supportive work culture fosters development through our Supply Chain Academy and flexible career pathways, ensuring you have the tools to succeed while enjoying perks like a discretionary bonus and free eye tests. Join us in a dynamic environment where your contributions are valued and rewarded, all while playing a crucial role in transforming the logistics industry.
