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For Companies At a Glance
- Tasks: Support international air and sea freight shipments from booking to delivery.
- Company: Join a dynamic logistics company focused on customer satisfaction and operational excellence.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and flexible career pathways.
- Why this job: Be part of a supportive team with opportunities for growth and learning.
- Qualifications: 3 years in freight forwarding or import operations; ocean import experience required.
- Other info: Access to education courses, wellness programmes, and sustainable transport options.
The predicted salary is between 28800 - 43200 £ per year.
The Vacancy
We are seeking a motivated and detail-oriented Import Operations Assistant to support the end-to-end handling of international air and sea freight shipments. This role involves booking and tracking shipments, processing customs documentation, liaising with logistics partners, and ensuring timely delivery to customers. The ideal candidate will have a solid understanding of import processes and a proactive, customer-focused mindset.
Key Responsibilities:
- Book and manage import air and sea shipments from arrival to delivery.
- Enter and track shipments using company systems.
- Prepare and submit accurate customs and shipping documents.
- Communicate with shipping lines, hauliers, warehouses, and customers.
- Keep customers updated on shipment progress.
- Handle delivery arrangements and solve any issues that arise.
- Create and send invoices accurately and on time.
- Support team members and assist with general admin when needed.
Required Skills & Experience:
- Minimum 3 years’ experience in freight forwarding or import operations.
- Ocean Import Experience required.
- Ocean Air Experience a bonus.
- Excellent organisational and communication skills.
- Proficiency with freight systems (e.g. Multifreight) and Microsoft Office.
- High attention to detail and ability to work under pressure.
Benefits:
Joining our team means you\’ll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserves to be rewarded.
- Pension Scheme: We\’ve got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision.
- Interest-Free Company Loan: We\’re here to support you.
- Free On-Site Parking: Convenient and hassle-free.
- Cycle to work scheme
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well-being matters.
- Flu Jabs Annually: Stay healthy, on us!
- Life Assurance: We\’ve got you covered.
- Electric Vehicle Charging Points at Work: Embrace sustainable transport.
- Flexible Career Pathway.
- Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programmes.
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Import Operations Assistant employer: Uniserve Group
Contact Detail:
Uniserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Operations Assistant
✨Tip Number 1
Familiarise yourself with the specific freight systems mentioned in the job description, like Multifreight. Having hands-on experience or even completing a short course on these systems can give you an edge during the interview.
✨Tip Number 2
Network with professionals in the import operations field. Attend industry events or join online forums to connect with others who work in freight forwarding. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, especially any challenges you've faced in managing shipments or customs documentation. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your customer-focused mindset by preparing examples of how you've gone above and beyond for clients in past roles. Highlighting your proactive approach will resonate well with our team’s values.
We think you need these skills to ace Import Operations Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Import Operations Assistant position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in freight forwarding or import operations, particularly any ocean import experience. Use specific examples to demonstrate your skills and achievements in similar roles.
Showcase Your Skills: Make sure to mention your proficiency with freight systems and Microsoft Office. Highlight your organisational and communication skills, as well as your attention to detail, which are crucial for this role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are a great fit for the Import Operations Assistant position. Mention your proactive, customer-focused mindset and how it aligns with the company's values.
How to prepare for a job interview at Uniserve Group
✨Know Your Import Processes
Make sure you have a solid understanding of import operations, especially ocean freight. Brush up on the key steps involved in booking and managing shipments, as well as customs documentation.
✨Demonstrate Attention to Detail
Since this role requires high attention to detail, be prepared to discuss examples from your past experience where your meticulousness made a difference. Highlight any specific instances where you caught errors or improved processes.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Be ready to explain how you've successfully liaised with logistics partners, customers, and team members in previous positions. Use clear examples to illustrate your points.
✨Familiarise Yourself with Relevant Software
Proficiency in freight systems like Multifreight and Microsoft Office is essential. If you have experience with these tools, be sure to mention it. If not, consider doing a quick tutorial to familiarise yourself before the interview.