At a Glance
- Tasks: Engage with clients, provide care information, and support administrative tasks.
- Company: Unique Senior Care, a compassionate home care provider.
- Benefits: Competitive pay, training, pension scheme, and employee discounts.
- Other info: Join a supportive team that values respect and personal growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in customer service or sales, strong communication skills.
The predicted salary is between 14 - 14 £ per hour.
Join a Company That Puts People Above All Else
Salary: £14.40 an hour
Hours: Friday 08:30 am - 4:30 pm, Saturday and Sunday 10:00 am - 5:00 pm (22 hours a week)
Location: Hybrid - Working in the office on Friday and home-based on Saturday and Sunday
At Unique Senior Care, we specialise in one thing: people. We’re proud to provide outstanding home care services to older people, helping them stay safe, happy, and comfortable in the place they love most: their own home. We are looking for a compassionate and driven Inbound Sales Executive and Administrator to join our supportive team.
About the Role
As an Inbound Sales Executive, you will be the first point of contact for people enquiring about care, helping them understand our services and guiding them through the next steps. Every conversation matters, whether someone is looking for care for themselves or a loved one, and you will play a key role in creating a positive first impression of Unique Senior Care.
Alongside responding to new enquiries and supporting the sales process, as Administrator, a significant part of your role will involve providing administrative support across our Recruitment, HR and Learning & Development teams. This will include maintaining accurate records, inputting information into our company HR system and completing audit checks to help ensure our processes, systems and information remain up to date and accurate.
You’ll:
- Respond to incoming telephone, email and online enquiries, providing a warm, professional and timely response.
- Understand potential clients' needs, provide information about our care services and guide suitable enquiries through to a care consultation with our Registered Care Managers.
- Build trust with prospective clients and their families by listening carefully, offering reassurance and providing clear, tailored information.
- Follow up enquiries and maintain accurate records of conversations, outcomes and next steps on our CRM system.
- Work closely with the Marketing team to support thoughtful and timely communications with prospective clients and families.
- Provide administrative support to Recruitment, HR and Learning & Development, including inputting and updating colleague information on our HR system.
- Complete routine data checks and audits, helping to maintain accurate records and ensure information is complete and up to date.
- Support recruitment and onboarding administration, training records and other people-related processes as required.
- Help maintain and improve our systems, processes and ways of working, including supporting the effective use of our CRM and HR systems.
This is a varied role that combines customer engagement, inbound sales and administration. It would suit someone who enjoys speaking to people, is naturally organised, has excellent attention to detail and takes pride in providing a helpful and reliable service. Your contribution will support both the families looking for care and the colleagues who deliver it, helping us to ensure that people remain at the heart of everything we do.
Is this Role Right For You?
This role will suit you if you:
- Enjoy helping people – you take pride in understanding people's needs, providing helpful information and guiding them through important decisions with empathy and care.
- Have excellent communication skills – you're confident speaking to people by phone, email and online, and can build positive relationships with both prospective clients and colleagues.
- Are organised and detail-focused – you enjoy managing information, maintaining accurate records, inputting data and completing administrative checks and audits.
- Are comfortable working towards goals – you're motivated to respond to enquiries, follow up opportunities and contribute to achieving sales targets.
- Are confident using IT systems – you can work with databases and computer systems and are happy learning new technology and processes.
- Are adaptable and proactive – you enjoy variety, can manage competing priorities and are happy supporting different teams, including Recruitment, HR and Learning & Development.
Ideally, you will have a background in care.
Why Join Unique Senior Care?
- Purpose-driven work: Every call you take has the power to make a difference in someone’s life.
- Supportive culture: We value respect, dignity, and compassion – for both clients and our team.
- Professional growth: As we expand, so do your opportunities to learn, develop, and progress.
- Stability: A full-time, permanent role with a competitive salary and the chance to grow with a trusted, award-winning care provider.
- Team spirit: You’ll be part of a friendly, collaborative team where your ideas and contributions are genuinely valued.
What You’ll Bring
- Experience in a telephone-based role (sales, customer service, or similar).
- Confidence in engaging with people and building rapport quickly.
- Strong administration and organisational skills.
- Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).
- Self-motivation, high energy, and a drive to succeed.
- IT literacy (experience with CRM/marketing tools is a bonus).
Benefits of Joining Us
- Comprehensive training and development to support your growth.
- Company pension scheme.
- Employee referral scheme.
- Access to our Employee Assistance Programme, including mental health counselling.
- Birthday recognition to celebrate your special day.
- Paid holiday entitlement.
- Blue Light Card offering discounts across retail, leisure, and travel.
Any personal information you share with us will be treated in line with our company's Privacy Policy. Unique Senior Care is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age. This role is subject to a DBS check.
Inbound Sales Executive and Administrator employer: Uniquecare
Unique Senior Care in Royal Leamington Spa is an exceptional employer that prioritises the well-being and professional development of its staff. With a supportive work culture, comprehensive training programmes, and opportunities for career advancement, we empower our employees to thrive while making a meaningful impact in the lives of our clients. Join us in a rewarding environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales Executive and Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Uniquecare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Uniquecare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Sales Executive and Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Uniquecare:Your cover letter is your chance to shine! Tell us why you want to work at Uniquecare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Uniquecare!
How to prepare for a job interview at Uniquecare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
