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- Tasks: Lead event operations and ensure smooth delivery at The Pelligon and other venues.
- Company: Join Broadwick, a dynamic company redefining music and cultural experiences.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of an innovative team creating unforgettable events in iconic spaces.
- Qualifications: 4+ years in event operations, strong organisational skills, and a positive attitude.
- Other info: Work in a vibrant environment with passionate colleagues and exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Role: Senior Operations Manager
Reports into: Deputy Head of Space
Location: Canary Wharf, London
Contract Type: Full Time, Permanent (42.5 hours per week)
Who we are:
Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition White City and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.
Our team:
We are made up of people who are passionate and dedicated to creating incredible spaces for people to enjoy with a lasting impact. We are a tight knit team full of supportive, talented people who are constantly pushing forward to our next new venue or project.
About the Space:
The Pelligon is a versatile event space in Canary Wharf, accommodating up to 750 guests. With a striking glass-domed ceiling and four adaptable spaces, it’s perfect for award ceremonies, product launches, conferences, exhibitions, weddings and more.
What we’re looking for:
We are looking for an experienced and enthusiastic Senior Operations Manager to work across our iconic and versatile venue, The Pelligon, in addition to supporting event operations at our other Canary Wharf venues. This person needs to be incredibly hands-on and it’s important that you are adept at building great relationships as you’ll be in day-to-day contact with our fantastic clients. You’ll also be responsible for ensuring the event runs in line with the spaces’ policies on the day so it’s essential you have a strong understanding of health & safety and facilities management best practice.
What you’ll be responsible for:
- Operations
- Ensuring the smooth handover of events from the sales to the operations team.
- Leading on all logistical planning on allocated events to ensure successful delivery.
- Leading on all administrative tasks prior to each event and collecting / collating relevant paperwork and information to distribute to all relevant parties in good time.
- Understanding and implementing the spaces’ operational best practice and ensuring these standards are being upheld at all times.
- Using this to gain quotes from approved suppliers, book staff and brief/manage on the day.
- Understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements.
- Attending site visits pre-contract where necessary.
- Producing a post-event report and schedule de-briefs for the internal event team and all relevant suppliers/clients.
- Delivering the highest level of customer service and being the main onsite contact to manage the running of allocated events.
- Assisting in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.
- Maintaining strong relations with our Landlords and other stakeholders.
- Overseeing the day-to-day running of the spaces.
- Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider SLAs.
- Assisting the line manager in successfully devising and managing the operational launch to market of new space activations through delivering a time bound critical path to include the booking and instruction of third party suppliers.
- Assisting the line manager in collating and devising required documentation, activation budgets, compiling competitor analysis and other relevant tasks.
- In collaboration with the line manager and the team, managing the spaces in order to determine what maintenance work and compliance checks need to be carried out – including but not limited to:
- Mains water tanks
- Alarms
- Lifts
- BMS System
- CCTV
- Mechanical equipment
- Adding all staffing, cleaning and any miscellaneous/on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame.
- Receiving all supplier invoices relating to the event and process for payment.
- Supporting the sales team with advising clients regarding operational planning – including appropriate requirements for staffing and cleaning on a case by case basis.
- Working alongside the sales team to reconcile all event jobs post event and update the CRM system accordingly.
- Supporting the line manager with operations recruitment for your team.
- Leading on the performance management and development of direct line reports.
- Managing People/HR proceedings as required.
- Working with the line manager to identify training needs and guiding team development.
- Creating a work environment that aligns with Broadwick values and principles.
- Ensuring we are always committed to best practice and championing the correct processes.
- Supporting the Deputy Head of Space on new space acquisitions where appropriate.
- Carrying out ad hoc duties when required to.
You’ll need to have:
- Minimum of 4 years of event operations experience, ideally in a large scale events venue or multiple venues.
- Ability to keep calm, work under pressure and problem solve quickly.
- Exceptional organisational and planning skills.
- Confidence in briefing contractors and suppliers.
- Knowledge of industry legislations, general event licensing and documentation required pre-event.
- An understanding of H&S, compliance and environmental legislation and codes of practice.
- A reasonable level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel.
- Self-motivation in addition to a positive and ‘can-do’ attitude in order to achieve tasks efficiently and to deadlines.
- Good understanding and knowledge of the local event and venue industry.
- Availability to work late nights and weekends as and when required.
Nice to haves:
- Personal Licence Holder
- PAT Testing training
Deadline: Monday, February 23, 2026 - 17:30
Unique Venues of London Henwood House Henwood Ashford TN24 8DH
Senior Operations Manager - The Pelligon / Broadwick employer: Unique Venues of London
Contact Detail:
Unique Venues of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager - The Pelligon / Broadwick
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Broadwick tick and how The Pelligon fits into their vision. Tailor your responses to show how your experience aligns with their goals – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your hands-on experience and problem-solving skills, especially in high-pressure situations.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Operations Manager - The Pelligon / Broadwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Manager role. Highlight your event operations experience and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to The Pelligon!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our mission at Broadwick. Keep it engaging and personal – we love a good story!
Show Off Your Organisational Skills: As an Operations Manager, organisation is key! In your application, give examples of how you've successfully managed events or projects in the past. We want to know how you keep everything running smoothly under pressure.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Broadwick!
How to prepare for a job interview at Unique Venues of London
✨Know Your Venue Inside Out
Before the interview, make sure you research The Pelligon and its unique features. Understand its capacity, layout, and the types of events it hosts. This will show your genuine interest and help you discuss how your experience aligns with their needs.
✨Demonstrate Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed challenges during events. Highlight your ability to stay calm under pressure and how you resolved issues effectively, as this is crucial for a Senior Operations Manager role.
✨Showcase Your Relationship-Building Abilities
Since the role involves liaising with clients and suppliers, be ready to discuss how you've built strong relationships in previous positions. Share specific instances where your interpersonal skills led to successful collaborations or improved client satisfaction.
✨Familiarise Yourself with Compliance and Safety Standards
Brush up on health and safety regulations relevant to event management. Be prepared to discuss how you ensure compliance in your operations and how you handle documentation like Risk Assessments and Method Statements, as this knowledge is essential for the role.
