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- Tasks: Lead the membership programme and manage the exclusive Supporters’ House at The National Gallery.
- Company: Join The National Gallery, a prestigious institution celebrating arts and culture.
- Benefits: Competitive salary, vibrant work environment, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a passion for arts and culture.
- Why this job: Make a real impact on member experiences while working in a cultural hub.
- Qualifications: Experience in managing memberships or customer-focused commercial products is essential.
The predicted salary is between 41000 - 45000 £ per year.
Location: The National Gallery
Salary: £41,000- 45,000 per annum
Basis: Full Time
We are looking for a commercially minded and collaborative Membership & Supporters’ House Manager to lead the delivery and day‑to‑day management of the Gallery’s membership proposition and exclusive Supporters’ House within the Loyalty, Sales and Ticketed Experiences (LSTE) department. You will be responsible for the end‑to‑end operation, optimisation and performance of the Gallery’s membership portfolio, overseeing the full lifecycle from acquisition through to renewal.
Working closely with stakeholders across the organisation, you will continually evaluate and develop the membership offer to ensure it delivers outstanding value, seamless experiences and meaningful engagement for some of the Gallery’s most loyal audiences. Alongside this, you will manage the daily operation of Supporters’ House, the Gallery’s private hospitality space for House Members, patrons, donors and corporate partners. You will work in close partnership with catering, events, guest experience and venue teams to deliver a premium, welcoming and consistently high‑quality experience, while also driving engagement, revenue and secondary spend through food, beverage and event programming.
We are seeking someone with proven experience managing memberships, loyalty programmes, hospitality environments or customer‑focused commercial products. A confident and engaging communicator, you will enjoy working with data, systems and stakeholders to improve performance, reduce friction and optimise the customer journey. You will bring strong organisational skills, commercial acumen and a positive, hands‑on approach, alongside an appreciation for arts, culture and the Gallery’s wider mission.
Deadline: Thursday, May 14, 2026 - 17:30
Membership and Supporters’ House Manager - The National Gallery employer: Unique Venues of London
Contact Detail:
Unique Venues of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Supporters’ House Manager - The National Gallery
✨Tip Number 1
Network like a pro! Reach out to people in the arts and culture sector, especially those connected to The National Gallery. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your passion for the arts! When you get the chance to meet with potential employers, let your enthusiasm shine through. Share your thoughts on how you can enhance the membership experience and engage with loyal audiences.
✨Tip Number 3
Prepare for interviews by knowing your stuff! Research The National Gallery’s current membership offerings and think about how you can contribute to optimising them. Bring fresh ideas to the table that align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Membership and Supporters’ House Manager - The National Gallery
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing memberships and hospitality environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for Arts and Culture: Since this role is at The National Gallery, it’s important to express your appreciation for arts and culture. We love candidates who can connect their personal interests with our mission, so let that shine through in your application!
Be Data-Driven: We’re looking for someone who enjoys working with data to improve performance. In your application, mention any experience you have with data analysis or optimising customer journeys. This will show us you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unique Venues of London
✨Know Your Membership Inside Out
Before the interview, make sure you thoroughly understand the Gallery’s membership proposition. Familiarise yourself with the benefits, target audience, and any recent changes or initiatives. This will show your genuine interest and help you discuss how you can enhance the membership experience.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with various stakeholders, prepare examples of past experiences where you successfully collaborated with different teams. Highlight how you navigated challenges and achieved common goals, as this will demonstrate your ability to foster teamwork in a dynamic environment.
✨Bring Data-Driven Insights
As someone who enjoys working with data, come prepared with insights or ideas on how to optimise membership performance. Think about metrics you’ve used in previous roles to measure success and be ready to discuss how you would apply similar strategies at the Gallery.
✨Emphasise Your Passion for Arts and Culture
The National Gallery values its mission and connection to arts and culture. Be sure to express your enthusiasm for the arts and how it aligns with your professional journey. Share any relevant experiences that showcase your appreciation for cultural institutions and how you can contribute to their mission.