Events Manager - Royal Hospital Chelsea in London

Founded in 1682, the Royal Hospital Chelsea is a unique retirement community for around 300 Army veterans, known as the Chelsea Pensioners, drawn from every corner of the United Kingdom. Located in the heart of London, it is a remarkable place defined by community, service, and a proud military heritage.

Working at the Royal Hospital Chelsea means being part of a close-knit, values-driven community where staff work collaboratively, support one another, and make a meaningful difference every day. We are looking for individuals who contribute to a welcoming and inclusive environment and lead by example with kindness, integrity, and professionalism. The RHC Way underpins how we work, guiding our behaviours and reflecting our commitment to caring for Chelsea Pensioners, colleagues, and the wider community, while striving for excellence and honouring our heritage. Built around Compassionate Approach, Community Spirit, and Courageous Engagement, it shapes how we treat others with dignity and respect, work together, and take responsibility with initiative and purpose in everything we do.

The role of Event Manager at the Royal Hospital Chelsea is to effectively, sensitively and professionally organise, manage and deliver a range of events on site to generate income for the RHC.

Principal Accountabilities:

• To be responsible for the organisation and management of all external and internal events on site alongside the events team and assist team members in the delivery of their events where required.
• To actively review and develop systems, procedures, and policies to ensure the events department is efficient, effective, and compliant.
• To draw up contractual agreements and invoices for venue hire and ensure an effective and coherent filing system is being maintained.
• Maintaining good communication with all suppliers prior to an event and ensuring prompt feedback is given where necessary.
• To strive to improve and refine the event planning and delivery process to maintain the highest levels of customer satisfaction as well as minimum impact on the buildings and disruption to the Chelsea Pensioners.
• To answer all event enquiries via email and telephone and responding to clients accordingly. This includes producing accurate and informative quotations to clients within 48 hours of the enquiry being made.
• To conduct informative and inspiring site visits of the event spaces with potential clients.
• To conduct Market Research and producing competitor analysis reports.
• To develop and seek new business relationships through attending key commercial events and supplier meetings.
• To support the Head of Events with the delivering of targets, strategies and initiatives in order to meet strategic objectives.
• To support the Tricorne catering operation for events, liaise with clients about their requirements, providing quotes, contracts and supporting the operational delivery of the event.
• To support the Head of Events in the strategic development of Burton Court alongside the Burton Court Manager. Providing administrative support at busy times, incorporating the MOD bookings into the commercial event activity management and project managing other larger activities within Burton Court to bring in additional income.

You will demonstrate the RHC Way in how you lead and support others day to day. You will lead with empathy, fairness and discretion, encourage collaboration and inclusion within your team, and help maintain high standards through clear communication, constructive feedback and a calm, solution-focused approach.

Skills Knowledge and Experience:

• A proven ability to effectively interact with clients.
• Service oriented style with professional presentation skills.
• Effective in providing exceptional customer service.
• Clear concise written and verbal communication skills.
• Excellent organizational, interpersonal, and administrative skills.
• Proficient in Microsoft Word and Excel.
• Experience in meeting income targets and generating new income.

Knowledge and Experience:

• Experience of Event Management within a heritage venue (essential).
• Knowledge of event software (desirable).

Competences:

• An ability to lead and communicate on all aspects of event management. The role holder must be a team player with leadership skills.
• The role holder must be able to respond quickly and work flexibly to meet the requirements of the client.

Qualifications:

• Event or hospitality qualification (desirable).

Note: All RHC employees are expected to be flexible in undertaking the duties and responsibilities for their role and may be asked to perform other duties, which reasonably correspond to the general character of their role and their level of responsibility.

Deadline: Friday, September 18, 2026 - 17:30