Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage events and volunteers, ensuring safety and excellent customer service.
- Company: Crystal Palace Park Trust, a community-led charity with a clear mission.
- Benefits: Earn £18.75 per hour, enjoy statutory paid leave, and receive training.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Join a vibrant team and make a real impact in your community.
- Qualifications: Experience in event management and a passion for customer service.
The predicted salary is between 37500 - 37500 £ per year.
Role: Events Duty Manager (casual)
Line Managed By: Senior Event Manager(s)
Location: Crystal Palace Park, Ledrington Road, London, SE19 2BB
Responsible for: This role is responsible for managing event volunteers (with support from the Senior Volunteer Officer)
Salary: £18.75 per hour
Hours: Casual, as required. Statutory paid leave (5.6 weeks pa, pro rata)
About the role
Working as part of the Events & Programmes team, you will be responsible for supporting the smooth and effective running of events taking place in Crystal Palace Park, be they corporate, commercial, community or otherwise. The role will oversee the safety, wellbeing and customer care of visitors and audiences, supervise volunteers, liaise with senior staff in the Events and Park Management teams and be a point of contact for visiting companies, hirers, producers and community groups. Some evening and weekend work can be expected as many of our events take place outside of normal sociable hours. Peak periods will usually be during summer months. This role is a great opportunity for someone who loves working with a broad range of people and communities and is enthusiastic about delivering excellent customer service.
As part of our commitment to developing our workforce to be reflective of our communities we are particularly encouraging applications from individuals who are ethnically diverse, disabled, LGBTQIA+ and from lower socio-economic backgrounds.
Responsibilities
- Ensuring the safety and security of all staff, volunteers and visitors
- Taking responsibility for key handling and taking part in authorised opening and closing procedures according to training and procedures
- Being a friendly point of contact for Park users, event facilitators and commercial hirers
- Ensure event set up, delivery and take down is conducted safely and in line with hire terms and conditions and site restrictions
- Enforce Park’s rules relating to noise levels, ensuring that these do not rise above set levels at any time
- Responding efficiently and competently to any incidents or operational issues as they arise, having an awareness of when to ask for additional support and reporting issues to the appropriate member of staff
- Assisting with other reasonable duties associated with this role that may from time to time be required by the Events and Community Programmes Team
- Be a champion for a positive safeguarding culture in the park
- Supervise and support Events Volunteers in their role ensuring they are valued and motivated
- Maintain a record and log of the event and report back on any incidents occurring
These responsibilities are broad and cover a range of aspects of our work at Crystal Palace Park Trust. This position requires a basic DBS check which may reveal any unspent convictions.
What we will provide for you
- Opportunity to be part of a growing, community led charity with a clear mission
- Adequate training (some online and some in‑person)
- Event shadowing / working with a senior member of staff until you are ready to work alone
- Any necessary PPE
- Modes of communication to the wider team (phone etc)
- An events brief to follow for each event
PERSON SPECIFICATION
Knowledge, Skills and Abilities
- A basic understanding of Premises Licenses
- An understanding and commitment towards Safeguarding of Children, Young People and Adults at Risk
- A desire to provide both visitors and clients an excellent experience, whilst maintaining the reputation of an historic Park in a residential area
- Resilience
- Experience of managing or supervising events, ideally in a public setting
- Used to dealing with members of the public in a variety of situations
- Ability to address issues and understanding of when to elevate
- A good attention to detail, ensuring all aspects of an event are fully considered
- Physically capable of fulfilling the roles and responsibilities of the post which may include standing for long periods of time
Values and Behaviours
- A commitment to Crystal Palace Park Trust vision and values
- A strong commitment to championing anti-racism, intersectionality and other forms of diversity, equity and inclusion
- Passion for working with diverse groups of people and engaging people in new opportunities
- Energetic self‑starter able to work individually and as part of a team as needed
- A willingness to further develop skills as necessary to thrive in the role.
Events Duty Manager - Crystal Palace Park Trust in London employer: Unique Venues of London
Contact Detail:
Unique Venues of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Duty Manager - Crystal Palace Park Trust in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with Crystal Palace Park and its layout. This will help you feel more confident when managing events and interacting with visitors.
✨Tip Number 2
Network like a pro! Connect with other event managers and volunteers in the area. Building relationships can lead to opportunities and valuable insights into the industry.
✨Tip Number 3
Show your enthusiasm! When you meet potential employers or colleagues, let your passion for events shine through. A positive attitude can make a lasting impression.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team at Crystal Palace Park Trust. It shows initiative and interest!
We think you need these skills to ace Events Duty Manager - Crystal Palace Park Trust in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for events and community engagement shine through. We want to see how much you care about delivering excellent customer service and making a positive impact in Crystal Palace Park.
Tailor Your Experience: Make sure to highlight any relevant experience you have in managing or supervising events. We’re looking for someone who can handle the hustle and bustle of public events, so share specific examples that showcase your skills!
Be Personable: Since this role involves interacting with a variety of people, it’s important to convey your friendly and approachable nature in your application. Use a conversational tone to reflect how you’d engage with park users and event facilitators.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining our team at Crystal Palace Park Trust.
How to prepare for a job interview at Unique Venues of London
✨Know Your Events
Familiarise yourself with the types of events that take place at Crystal Palace Park. Research past events and think about how you would manage them. This shows your enthusiasm and understanding of the role.
✨Showcase Your People Skills
As an Events Duty Manager, you'll be working with a variety of people. Prepare examples of how you've successfully managed teams or dealt with the public in previous roles. Highlight your ability to communicate effectively and handle diverse situations.
✨Understand Safety Protocols
Safety is key in this role. Brush up on basic safety procedures and any relevant legislation related to event management. Be ready to discuss how you would ensure the safety and wellbeing of staff, volunteers, and visitors during events.
✨Demonstrate Your Passion for Community Engagement
This role is all about community. Think about why you’re passionate about working with diverse groups and how you can contribute to the park's mission. Share your ideas on how to enhance visitor experiences and engage local communities.