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- Tasks: Lead ticketing operations and drive revenue growth for innovative cultural events.
- Company: Join Lightroom, a cutting-edge storytelling medium in the heart of London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a creative team shaping the future of arts and culture.
- Qualifications: Experience in ticketing, CRM systems, and team management required.
- Other info: Passionate about arts? This is your chance to make an impact!
The predicted salary is between 43000 - 43000 £ per year.
Salary: £43k annum dependent on experience
Terms: Full time permanent contract
Hours: 40 hours average working week, some weekend work may be required.
Reports to: Marketing Director
Responsible for: Ticketing Manager
Location: Lightroom, 12 Lewis Cubitt Square, London, N1C 4DY
ABOUT LIGHTROOM
Lightroom is a new storytelling medium for the world’s greatest creative minds. Our approach allows creative work of all disciplines to be seen in new light: offering artists and performers a new way to tell their stories; and audiences a new way to engage with creative work, whether they are a lifelong fan or discovering something for the very first time. Through groundbreaking collaborations with leading artistic talents across art, music, film, fashion, science, and more, Lightroom is establishing itself as a new home for London’s cultural audiences.
Lightroom's critically acclaimed shows released to date include: David Hockney: Bigger & Closer; The Moonwalkers: A Journey with Tom Hanks; Vogue: Inventing the Runway; and Prehistoric Planet: Discovering Dinosaurs. Shows coming up include David Bowie: You’re Not Alone and Larger Than Life: Starring Wallace & Gromit, Shaun and More.
A joint venture between 59 Studio and London Theatre Company, Lightroom was founded in 2023 by Nick Starr CBE and its current CEO, Richard Slaney. Lightroom's innovative show space in London, King’s Cross was designed by 59 Studio in collaboration with Haworth Tompkins. Lightroom's shows are currently playing in cities across Europe via a major new partnership with French company Culturespaces which sees Lightroom shows presented across Culturespaces' network of European venues. Touring shows are also playing in South Korea, China and the United States.
ABOUT THE ROLE
Lightroom seeks a strategic and commercially astute Head of Ticketing to drive operations and revenue growth. You will oversee the ticketing team and CRM system, working closely with the marketing and leadership team on sales strategies. The ideal candidate possesses expert CRM knowledge, strong troubleshooting abilities, and the skill to analyse complex datasets to inform business decisions.
DUTIES AND RESPONSIBILITIES
- CRM, Technology, and Finance: Serve as the primary owner of the CRM system, maintaining data integrity and acting as the lead contact for the CRM account team. Manage dynamic pricing, promotions, and inventory to maximise attendance and revenue. Oversee the setup of events in the CRM, ensuring data accuracy across all booking types. Manage internal and external reporting; regularly review system performance and research alternative technology options. Perform financial reconciliation of ticket sales and maintain all auditing procedures. Oversee ticketing hardware (printers, scanners, PDQs) and software integrations such as CrowdEngage.
- Team and Policy Management: Line manage the Ticketing Manager and oversee the wider team to ensure efficient day‑to‑day operations. Act as the lead representative for the ticketing department in all internal and external meetings. Ensure all customer communications are seamless and manage escalated complaints or dispute resolutions. Update and communicate ticketing policies, ensuring strict adherence to the latest Data Protection legislation.
- Sales Strategy and Market Trends: Lead sales strategies for access, schools, and group sales, while managing relationships with external agencies and affiliates. Work with the marketing team to inform campaigns and sales‑led promotions. Proactively identify sales opportunities by reviewing patterns and tracking industry trends or emerging technologies.
PERSON SPECIFICATION
- Passion: A genuine interest in arts, live events, culture, galleries, or attractions.
- Technical Skills: High-level proficiency in Spektrix (or similar systems) and competent knowledge of Excel.
- Experience: Proven track record in team management, customer service, and managing external ticketing agencies.
- Attributes: Highly organised, analytical, and calm under pressure.
- Communication: An articulate, proactive communicator capable of engaging stakeholders at all levels.
- Work Ethic: A reliable team player who is happy to be hands‑on and work independently.
HOW TO APPLY
To apply, please submit your CV and Cover Letter via this link, under the advert for this role by midday on the 9th of April. Your covering letter should detail how you meet the criteria within the person specification and why you would like to be considered for the role. Firstround interviews will be taking place w/c 13th April. Should you require any assistance with your application, please reach out via email to recruitment@lightroom.uk or call 020 3030 5321. We look forward to receiving your application. We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.
Deadline: Thursday, April 9, 2026 - 12:00
Head of Ticketing - Lightroom employer: Unique Venues of London
Contact Detail:
Unique Venues of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ticketing - Lightroom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the arts and events scene. Attend industry meetups, exhibitions, or even shows at Lightroom. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your passion for the arts! When you get the chance to chat with potential employers, let your enthusiasm shine through. Talk about your favourite shows or artists and how they inspire you. It’s all about making that personal connection.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies like Lightroom and express your interest. A well-timed email can make a huge difference and show that you’re genuinely keen on being part of their team.
✨Tip Number 4
Keep your skills sharp! Brush up on your CRM knowledge and data analysis skills, especially if you’re eyeing roles like Head of Ticketing. Consider taking online courses or workshops to stay ahead of the game. We’ve got plenty of resources to help you out!
We think you need these skills to ace Head of Ticketing - Lightroom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Ticketing role. Highlight your experience with CRM systems and team management, as these are key for us at Lightroom. Use specific examples that showcase your skills in driving revenue growth.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about arts and live events. Connect your experience to the person specification and explain how you can contribute to our mission at Lightroom. Be genuine and let your personality shine through!
Showcase Your Analytical Skills: Since the role involves analysing complex datasets, make sure to mention any relevant experience you have with data analysis or financial reconciliation. We want to see how you can use data to inform business decisions and drive ticket sales.
Apply Through Our Website: Don’t forget to submit your application via the link provided in the job advert. This helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Unique Venues of London
✨Know Your CRM Inside Out
Since the role requires expert CRM knowledge, make sure you’re familiar with Spektrix or similar systems. Brush up on how to maintain data integrity and manage dynamic pricing, as these are crucial for driving ticket sales.
✨Show Your Passion for the Arts
Lightroom is all about creativity and culture, so let your passion shine through during the interview. Share your experiences with arts, live events, or any relevant projects that demonstrate your genuine interest in the field.
✨Prepare for Team Management Questions
As a Head of Ticketing, you'll be managing a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in high-pressure situations.
✨Research Market Trends
Stay updated on current trends in ticketing and the arts sector. Be prepared to discuss how you would identify sales opportunities and leverage emerging technologies to enhance ticket sales strategies.