At a Glance
- Tasks: Provide top-notch customer support via online and phone interactions.
- Company: Join a growing online retailer of children's toys and outdoor products.
- Benefits: Flexible part-time hours, annual holiday allowance, and a supportive team environment.
- Other info: Opportunity to grow in a dynamic and expanding company.
- Why this job: Be the friendly voice that helps customers and makes their day better.
- Qualifications: Experience in customer service, excellent communication skills, and computer literacy.
The predicted salary is between 12 - 15 £ per hour.
365Outdoors is an online seller of children's toys and outdoor heating and cooking products. Owing to rapid expansion, we require someone part-time with an immediate start to provide daily online and telephone support to customer enquiries. The number of enquiries typically is around 20-30 per day max.
We are seeking an experienced customer-focused administrator to join our busy team. We are looking for an individual who can be relied on to provide administrative support to ensure every customer receives excellent service. This position will involve working at the company's branch in Wiveliscombe dealing with various aspects of the role.
Roles and Responsibilities:- General admin duties
- Filing
- Invoicing
- Data entry
- Using Excel spreadsheets
- Dealing with customer enquiries
- Online and telephone interaction with customers
- Proven experience working in a similar role
- Excellent telephone manner and customer service skills
- Ability to work under pressure with little supervision
- Computer literacy essential, especially Microsoft Office, specifically Excel and Word
- Have the ability to learn quickly
In return, the candidate will receive part-time working hours to be discussed and an annual holiday allowance.
CUSTOMER SERVICE in Taunton employer: UNIQUE MARKETING LIMITED
At 365Outdoors, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer service excellence and teamwork. Located in the charming town of Wiveliscombe, our part-time Customer Service role provides a unique opportunity to grow within a rapidly expanding company, with flexible hours and a commitment to employee development. Join us to be part of a dedicated team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE in Taunton
✨Tip Number 1
Make sure you know the company inside out! Research 365Outdoors and understand their products and values. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face in this role and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at 365Outdoors.
We think you need these skills to ace CUSTOMER SERVICE in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant admin skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at 365Outdoors. Share specific examples of how you've handled customer enquiries in the past – we love a good story!
Show Off Your Skills:Since we’re looking for someone with solid computer skills, make sure to mention your proficiency in Microsoft Office, especially Excel and Word. If you’ve got any cool tricks up your sleeve, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at UNIQUE MARKETING LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research 365Outdoors. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries professionally.
✨Brush Up on Your Admin Skills
Since the role involves general admin duties like data entry and using Excel, make sure you're comfortable with these tasks. You might even want to practice using Excel beforehand so you can confidently discuss your skills during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and what success looks like in this role. This shows that you're engaged and serious about contributing to the team at 365Outdoors.
