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- Tasks: Manage and grow relationships with high-value enterprise clients while driving account success.
- Company: Join Unique IQ, a leader in transforming care delivery through innovative software solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, hybrid work, and personal development opportunities.
- Why this job: Make a real impact by helping businesses thrive with smarter software solutions.
- Qualifications: Experience in Account Management or Customer Success, strong negotiation skills, and commercial awareness.
- Other info: Be part of a supportive culture that values autonomy and growth.
The predicted salary is between 36000 - 60000 £ per year.
At Unique IQ we’re transforming how care is delivered through smarter, more efficient software. As we accelerate innovation including AI assisted features, we’re looking for an Enterprise Customer Success Manager who is responsible for managing and growing a portfolio of high-value, complex enterprise clients. The role focuses on retention, expansion and long-term strategic partnerships, with a strong emphasis on commercial performance, contract negotiation and value-led selling.
Responsibilities
- Account Management
- Manage a portfolio of enterprise or multi-site customers.
- Act as the main point of contact for commercial and account-related matters.
- Build effective working relationships with key customer contacts.
- Support customers to get value from the product or service.
- Commercial & Negotiation
- Support and lead renewal and upsell conversations with customers.
- Negotiate contract terms, pricing changes and service variations in line with company guidelines.
- Handle commercial queries and objections in a professional and confident manner.
- Work with senior colleagues on more complex commercial negotiations where required.
- Customer Retention & Growth
- Identify opportunities for account growth through additional products or services.
- Monitor account health and flag risks early.
- Help resolve commercial issues and escalate where appropriate.
- Internal Coordination
- Liaise with support, onboarding and product teams to ensure customer needs are understood.
- Maintain accurate account records in the CRM system.
- Contribute to account reviews and internal reporting.
Qualifications
- Skills & Experience
- Essential
- Experience in an Account Management or Customer Success role, ideally with larger or more complex customers.
- Good commercial awareness with confidence discussing pricing and contracts.
- Strong negotiation and objection-handling skills.
- Organised with the ability to manage multiple accounts effectively.
- Professional communicator, written and verbal.
- Desirable
- Experience working in a SaaS or service-based business.
- Experience handling renewals and contract changes.
- Experience using a CRM system.
Personal Attributes
- Commercially minded and customer-focused.
- Confident having commercial conversations.
- Resilient and professional under pressure.
- Team-oriented with a proactive approach.
Key Measures of Success
- Renewal rate
- Account growth (upsell/cross-sell)
- Customer satisfaction
- Accuracy of CRM data and forecasts
Benefits
Why You’ll Love Working Here:
- Purposeful work – we’re helping businesses do more, better
- Autonomy and trust – we give you space to thrive and make your mark
- Supportive culture – friendly, down-to-earth people who’ve got your back
- Hybrid flexibility – balance your work and life in a way that works for you
- Room to grow – shape your role and grow as we do
What we offer:
- Base salary dependent upon experience level
- 25 days plus bank holidays.
- We don’t believe anyone should work on their birthday, so have the day off on us.
- Flexible hybrid working model
- Ongoing professional and personal development opportunities
- Supportive and inclusive company culture
- Access to an employee benefits, perk, and wellness platform
Enterprise Customer Success Manager employer: Unique IQ
Contact Detail:
Unique IQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Unique IQ on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Unique IQ’s products and recent innovations. We want to show that we’re not just interested in the role, but also passionate about what they do!
✨Tip Number 3
Practice our negotiation skills! Since the role involves contract discussions, let’s role-play some scenarios with a friend. This will help us feel more confident when it comes to those tricky conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight how we fit the role perfectly.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience with account management and customer success, especially with complex clients. We want to see how your skills align with our mission at Unique IQ!
Showcase Your Negotiation Skills: Since this role involves a lot of contract negotiation and commercial conversations, don’t shy away from sharing specific examples of how you've successfully navigated these situations in the past. We love seeing your confidence shine through in your application!
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly approach. Use a conversational tone in your cover letter to reflect your personality. Remember, we’re looking for someone who can build strong relationships with our clients!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Unique IQ!
How to prepare for a job interview at Unique IQ
✨Know Your Customer
Before the interview, research Unique IQ and their software solutions. Understand their customer base and how they deliver value. This will help you demonstrate your knowledge of the company and show that you're genuinely interested in helping their clients succeed.
✨Showcase Your Negotiation Skills
Prepare examples from your past experiences where you've successfully negotiated contracts or handled objections. Be ready to discuss your approach to commercial conversations, as this role heavily relies on strong negotiation skills.
✨Demonstrate Account Management Experience
Highlight your experience managing complex accounts. Be specific about how you've built relationships with key stakeholders and supported customers in achieving their goals. Use metrics to showcase your success in account growth and retention.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them. This will show your proactive approach and readiness to tackle issues head-on.
