At a Glance
- Tasks: Deliver exceptional customer experiences and manage bespoke travel solutions for luxury stays.
- Company: Join Unique Homestays, a passionate team dedicated to creating memorable guest experiences.
- Benefits: Enjoy 25 days holiday, flexible working options, and enhanced pension contributions.
- Other info: Dynamic role with opportunities for growth and occasional travel.
- Why this job: Be the first voice of luxury, crafting unique experiences for discerning clientele.
- Qualifications: Strong communication skills and a passion for customer service in the luxury market.
The predicted salary is between 30000 - 42000 £ per year.
At Unique Homestays, we don’t just offer places to sleep – we create unique experiences through a carefully curated portfolio of extraordinary private homes. Our commitment to individuality, storytelling and elevated service has earned us a reputation as one of the most notable brands in the luxury travel space.
The Role
The role of a Homestay Specialist is wide and varied. You will often be the first voice of Unique Homestays, building strong relationships with guests and owners alike. Your primary focus is to deliver a personable and memorable experience for our discerning clientele. This will include everything from providing a bespoke service to brides and grooms, helping arrange last minute luxury escapes to organising large celebratory occasions in grand country homes.
The Person
The ideal candidate will immerse themselves in our portfolio of outstanding luxury homes, have the opportunity to visit them, and become an expert on all their distinctive quirks and revelling in sharing these with our clients.You will be naturally service-driven, commercially minded, and thrive in a fast-moving environment where no two days are the same. You take pride in anticipating needs, solving problems, and delivering exceptional outcomes with warmth and professionalism. You will have excellent communication skills, strong attention to detail, and the confidence to engage with discerning clients while maintaining the highest levels of discretion and care. Above all, you are passionate about creating extraordinary experiences and understand that true luxury lies in thoughtful, personalised service.
You will be part of a team working to ensure a consistent level of excellence and expertise in all communications, as you would expect when representing a luxury brand. Relevant experience, especially that of providing a personal level of customer care in the luxury market would be a strong advantage.
Our welcoming, inspirational and expanding team are sure to embrace your commitment to detail and the drive to achieve targets.There will be continued opportunities for those who display determination to always go the extra mile.
Qualities
In addition to expected office skills, such as a confident working knowledge of Microsoft Office programs and email systems, you will be a genuine people-person with an exceptional telephone manner. You will possess outstanding written and verbal communication skills, coupled with a professional yet warm approach. The ideal candidate will be industrious, adaptable and able to juggle multiple tasks with ease, working both collaboratively within the team and independently when required.
Main Tasks
In this role, you will manage your own inbox of new and existing enquiries from guests eager to book a stay in one of our unique properties. Your day-to-day responsibilities will include:
- Engage with guests across phone, email and live chat, handling a varied and fast-moving mix of enquiries while delivering an outstanding customer experience.
- Deliver prompt, professional and highly personalised responses to all enquiries
- Consult with prospective guests to understand their requirements and recommend the most suitable homes and destinations.
- Proactively follow up enquiries, nurturing relationships and maximising booking opportunities.
- Maintain an in-depth understanding of the property portfolio and destination offerings.
- Consistently go above and beyond to exceed guest expectations and create memorable experiences that inspire loyalty and repeat bookings.
- Uphold the highest standards of professionalism, discretion and attention to detail when dealing with high profile, high net worth and ultra-high net worth clientele.
The Details
- Hours: Full time, 37.5 hours per week, working from Tuesday-Saturday from 12pm-8pm.
- Location: Office-based in St Columb with flexible hybrid working options (please note that this is not a fully remote role).Occasional travel may be required but this role is mainly office-based.
25 days holiday + bank holidays + your birthday off*
Hybrid work options*
Additional holiday for long service
Option to purchase extra holiday
Income protection*
Enhanced pension contributions
*available after completion of probation
If you’re ready to bring high-quality service, impact and a highly engaging level of warm professionalism, we’d love to hear from you.
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Homestay Specialist in Newquay employer: Unique Homestays
Unique Homestays is an exceptional employer that values creativity and personal connections, offering a vibrant work culture in the picturesque setting of St Columb, Cornwall. Employees enjoy flexible working arrangements, opportunities for professional growth, and the chance to engage with unique properties that inspire storytelling and design. Join us to be part of a passionate team dedicated to curating extraordinary homes and delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Homestay Specialist in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Unique Homestays. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Unique Homestays
Don't be shy about reaching out to Unique Homestays directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Homestay Specialist in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Unique Homestays and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Unique Homestays
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
