Sales Area Manager in Northampton

The role of an Area Manager is key within Unique Fundraising Ltd. The role is to develop and grow the Area for each Campaign, in addition to achieving personal sales targets as stipulated by Management.
The Manager must always be company-focused, compliant and disciplined.

Main Duties

• Ensure things are done 'to quality' and then make sure that activities are carried out efficiently, to priority and on-time.
• Ensure that yourself and all fundraisers adhere to all the policies and procedures and manage your team, so they understand what their daily priorities are.
• Liaise with other area Managers, CTSO, verification, bookings managers and directors to ensure clients targets are met, ensure all queries regarding fundraisers are routed via yourself and unless agreed by yourselves queries don't go directly to a fundraiser, ensure that all daily and weekly targets and objectives for the fundraising team are met.
• Ensure that all fundraisers are competent in their role, recommend training for personnel that are underperforming or don't have the required skill sets for that role, then monitor that training to ensure that training objectives are met, follow training procedure.
• Play an active role in solving problems using the corrective action process (training to be given for this).
• Ensure that the fundraisers are aware of the number of sales they need to produce each day to hit the CPC targets for all venues that are booked on.
• Constantly monitor fundraiser performance and highlight any issues as soon as you come across them, offer potential solutions to the booking's team if recommending that fundraisers are moved.
• When required to fill in spares to fulfil business needs

Job description available on request.

Performance management: -

• Spending face-to-face time with the least productive members of your team & new starters, working to their performance plan.
• Spend time working face to face with members of your team on new campaigns
• Monitoring of the daily fundraiser performance, including the number of sales we need so we can hit CPC, getting in contact with the fundraisers to understand their issues.
• Recommending solutions to the booking team for moving of fundraisers using the information regarding the spares on the booking diary, to move the fundraisers around that aren't hitting the expected CPC.
• Monitoring of fundraisers attendance, then flagging up when fundraisers aren't working enough days and encouraging them to work as per their signed contract, managing director to discuss with managers at their monthly review.
• Carrying out spot checks of when fundraisers start and finish work, physically going to the store to check.
• If a store issue has been related to poor footfall or a potential "poor venue", a formal store assessment must take place and a store assessment form must be filled in.
• When visiting a fundraiser as well as doing a check on the presentation the fundraiser is doing, also check that the documentation they have is the correct version, remove any old documentation and destroy it.
• Monitoring fundraiser conduct.
• Managing your own incentive scheme for your area, suggest changes to the scheme as you see fit.
• Motivating all fundraising staff.
• Completion of underperformance report – planning the support – setting weekly targets for underperformers – ensuring they get full support from manager, assistant manager, CTSO.

Key Expectations of the Successful Candidate
Immediate Team Deployment: Bring an established team of 5–10 fundraisers who can begin delivering fundraising activity from the commencement of the contract.
Regional Growth: Develop and execute a recruitment strategy to expand the team beyond its initial size.
Performance Delivery: Ensure fundraising teams consistently achieve agreed productivity, supporter acquisition and quality targets.
Recruitment and Retention: Maintain an active recruitment pipeline while developing a positive team culture that supports long-term fundraiser retention.
Compliance and Quality: Ensure all fundraising activity is conducted professionally, ethically and in accordance with company policies and industry regulations.
Operational Management: Take ownership of regional performance, team development and the effective deployment of fundraisers across allocated venues.