Tailoring Specialist - UNIQLO Covent Garden

Why do we exist

UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. Through our LifeWear philosophy, we are reimagining everyday clothing – simple, high‑quality pieces created to make everyone’s life better. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us!

We deliver to our customers exclusive repair services as part of our sustainability activity. We are assembling a team of high‑quality casual clothing enthusiasts with experience in tailoring or customising clothes to join our growing team!

• Contract: Permanent – Full time, 37.5 h per week
• Shift pattern: 8.5‑hour shifts per day including 1‑hour unpaid meal break. Applicants must be flexible to work both morning and late shift patterns. Full weekend availability required.

Key responsibilities

• Welcome every customer with a friendly smile.
• Provide exceptional service on all occasions.
• Advise customers across all product categories.
• Perform high‑quality alterations of trousers, skirts and sleeves, and fix or replace zippers.
• Upcycle items (e.g., sashiko, downing, etc.).
• Clearly understand alteration or repair requirements with customers to ensure their needs are met.
• Understand and follow policies and procedures to ensure smooth operation and minimise loss.
• Collaborate enthusiastically with all team members and offer support when needed to build a united high‑performing team.
• Relay customers’ feedback on products and services to management.
• Keep back‑of‑house areas organised and tidy.
• Participate in activities that contribute to the overall store experience and objectives.

Essential skills and behaviours

• Have experience 1+ year in sewing and finishing.
• A bias for teamwork.
• Excellent communication skills.
• Perfect time‑management skills.
• Ability to follow detailed instructions and processes quickly.
• Personable and service‑focused.
• A professional, positive approach at all times.
• A drive to achieve results individually and as a team.
• An enthusiasm for UNIQLO brand values and products.
• Keen to build a career in retail.
• Previous retail experience is a bonus, but not essential.

Pay and Benefits

• 30 % staff discount.
• Employee of the Month award.
• Structured training and development.
• Career progression – promotion opportunity every 3 months.

We look forward to hearing from you!

UNIQLO Privacy Policy

UNIQLO is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background. We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://www.fastretailing.com/eng/privacy/eurecruitment.html

Beware of Recruitment Scams

All official UNIQLO job postings will redirect you to our official careers page on Workday for application submission. The only exception is for roles advertised in Germany via the HeyJobs platform. UNIQLO takes recruitment security seriously and is committed to protecting the process from misuse. Stay alert and apply only through verified sources.

Seniority level

• Entry level

Employment type

• Full time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Retail