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- Tasks: Support the deployment of an innovative e-commerce platform and enhance service delivery.
- Company: Join UNIQLO, a leading global apparel retailer with a focus on quality and innovation.
- Benefits: Enjoy 26 days of leave, staff discounts, hybrid working, and a supportive work environment.
- Why this job: Make a real impact in e-commerce while collaborating with diverse teams across Europe.
- Qualifications: 5+ years in service delivery, strong communication skills, and experience in digital retail.
- Other info: Great location near transport links and vibrant social events throughout the year.
The predicted salary is between 36000 - 60000 £ per year.
UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.
We are recruiting for an Ecommerce IT Service Delivery and Business Analyst to join our EU Ecommerce IT Team based in our London office. You will report to the Senior Ecommerce IT Manager based in France and work closely with both internal and external teams at local, European and global levels.
As part of the E-Commerce IT team you’ll support the deployment of an inhouse digital e-Commerce platform within UNIQLO Europe and be responsible for the ongoing Service Delivery and new service implementation of the platform in partnership with the e-Commerce Product Manager. This is an opportunity for someone with excellent communication and stakeholder management skills. You’ll work cross-functionally with internal teams including IT, Site Operations, Online Trading, Marketing, Customer Service and Logistics teams, as well as external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers.
Your responsibilities
- Ownership of the technical administration and maintenance of the back end, front-end and product maintenance, ensuring the platform operates well across all business functions, including on-site experience, order fulfilment, payment processing and digital marketing.
- Responsible for keeping abreast of all upcoming software updates, maintenance, and launches.
- Responsible for the implementation of mechanisms to monitor, manage and provide progress on all delivery activities.
- Project Management and BA for Platform Enhancement: responsible for maintaining the centralised documentation repository (Confluence, JIRA, MS) and supporting the e-Commerce Product Manager to create product specifications, release notes and progress reports.
- Responsible for the creation, implementation and maintenance of a continuous improvement plan for deliveries and services and led the ROI analysis with the business team.
- Coordinate enhancement projects from requirement gathering – test orchestration – verify the user acceptance test. Ensure the service to be launched meets the business expectation.
Communication
This role collaborates closely with user experience specialists, digital designers, copywriters, merchandisers, logistics and inventory control teams – and many more – to shape new experiences and improve existing ones. Describe and escalate problems to 3rd line support (Global HQ) or external partners and act as a problem owner until the solution is delivered.
Skills, Experience and Attributes
- 5+ years in a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers.
- Significant experience in a Retail digital/ecommerce team servicing EU or Global scale.
- Experience analysing business requirements and creating epics/user stories.
- Experience working with technical development teams and with Product Owners/Managers, Business/Technical Analysts and Agile ways of working.
- Experience working with external partners and/or third-party vendors.
- Experience with payment platforms/gateways to the EC system is a plus.
- Understanding of HTML, AWS and microservices.
- Excellent knowledge of Microsoft Office, Miro, Jira and Confluence.
- Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimisation tools.
- Understanding of business to technology mapping and IT technologies.
- Strong communication and presentation skills.
- Strong team player with a mindset of continuous kaizen.
- Fluent in English; additional EU languages or Japanese are a plus.
What we can offer you
- 26 days of paid leave per holiday year + 8 bank holidays
- Staff Discount 30%
- Global Profit Share Scheme
- Employee Assistance Programme
- Private Medical Care (optional)
- Private Pension Scheme (optional)
- Travel to work loan scheme
- Hybrid working, 2 days from home, 3 days in the office
- Social events throughout the year
- Seasonal Sample Sales
- Volunteer Day – twice a year
- Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops, restaurants/bars/cinema and gyms
UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background. We take data protection very seriously and understand the importance of protecting your privacy and Personal Information.
Ecommerce IT Service Delivery and Business Analyst in London employer: UNIQLO
Contact Detail:
UNIQLO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce IT Service Delivery and Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at UNIQLO or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching UNIQLO's e-commerce strategies and recent projects. Show us that you’re not just another candidate; demonstrate your passion for their brand and how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of collaboration, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at UNIQLO.
We think you need these skills to ace Ecommerce IT Service Delivery and Business Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Ecommerce IT Service Delivery and Business Analyst role. Highlight your experience in service delivery, project management, and any relevant technical skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ecommerce and how your background makes you a perfect fit for our team. Don’t forget to mention your communication skills and experience working with cross-functional teams.
Showcase Your Technical Skills: Since this role involves a lot of technical aspects, be sure to highlight your familiarity with tools like JIRA, Confluence, and any experience with payment platforms. We love seeing candidates who can bridge the gap between tech and business!
Apply Through Our Website: We encourage you to apply directly through our official careers page. It’s the best way to ensure your application gets to us safely and securely. Plus, it shows you’re serious about joining the UNIQLO family!
How to prepare for a job interview at UNIQLO
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around HTML, AWS, and microservices. Be ready to discuss how these technologies relate to e-commerce platforms and service delivery. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Communication Skills
Since this role involves working closely with various teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with stakeholders in past projects. This will demonstrate your ability to collaborate across functions, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges related to service delivery or project management. Think of scenarios where you had to gather requirements, manage a project, or resolve issues with third-party vendors. Having structured responses will help you stand out.
✨Research UNIQLO’s E-Commerce Strategy
Familiarise yourself with UNIQLO's approach to e-commerce and their digital platform. Understanding their business model and recent developments will allow you to tailor your answers and show genuine interest in the company. It’s a great way to connect your experience with their goals.
