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- Tasks: Detect and investigate online fraud while ensuring a great customer experience.
- Company: UNIQLO is a leading global apparel retailer known for high-quality, innovative clothing.
- Benefits: Enjoy 26 days paid leave, 30% staff discount, hybrid working, and more perks!
- Why this job: Be part of a team that enhances online safety and customer trust in a dynamic environment.
- Qualifications: 4+ years in e-commerce fraud analysis with strong analytical skills and attention to detail.
- Other info: Join a diverse team and enjoy social events, volunteer days, and a great office location.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the E-Commerce Fraud & Risk Specialist role at UNIQLO
Join to apply for the E-Commerce Fraud & Risk Specialist role at UNIQLO
UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.
We are currently recruiting for an E-Commerce Fraud and Risk Specialist to sit within the EU team, based in our London Office.
You will be reporting to the Director of E-Commerce, UNIQLO Europe, working closely with external payment partners and multiple internal functions such as Customer Service, Finance, IT, Logistic. The candidate will collaborate with Fast Retailing Global Headquarters based in Japan.
This is an opportunity for a highly analytical and results-driven individual with experience in identifying, investigating, and preventing online fraud activities while preserving a great customer experience. We’re looking for someone who will dig deep into data and find solutions to current issues while continuously improving all aspects of our fraud risk management.
This role is pivotal to our commitment to providing the best, safe and trusted online experience to all UNIQLO customers.
What you will be responsible for
- Develop means to detect anomalous behaviour and potentially fraudulent/abusive activities.
- Investigate and suspend/cancel user accounts to prevent further activity where appropriate.
- Determine existing fraud trends by analysing user accounts and application patterns.
- Monitor the industry fraud threat landscape proactively to provide management with crime risk insights and possible prevention and control systems, processes and procedures, including training and documentation to other relevant teams.
- Respond to user inquiries as appropriate regarding dispute claims, fraudulent items, credit card fraud suspicion, and process controls; while ensuring a positive customer experience.
- Develop long-term strategies to deliver best in class resolution rates for our customers impacted by fraud.
Skills, Experience and Attributes:
- Min 4 years of experience with an e-commerce retailer, analysing and investigating frauds, and assessing, designing, and mitigating controls systems
- Extensive knowledge of fraud practices and early warning processes and procedures ideally with an apparel online retailer
- Can show a proven track-record of being an influential change agent, providing insights and suggestions that drive continuous improvement and results.
- Robust analytical skills and high attention to detail with the ability to interpret data to identify issues and risks independently and resolve them with a sense of ownership while collaborating with others
- Excellent verbal and written communication skills in English with the ability to deliver technical data in a digestible format to stakeholders of all technical literacy levels
- Excellent time management, prioritisation of tasks and ability to meet deadlines with little supervision
What we can offer you:
- 26 days of paid leave per holiday year + 8 bank holidays
- Staff Discount 30%
- Global Profit Share Scheme
- Employee Assistance Programme
- Private Medical Care (optional)
- Private Pension Scheme (optional)
- Travel to work loan scheme
- Hybrid working, 2 days from home, 3 days in the office
- Social events throughout the year
- Seasonal Sample Sales
- Volunteer Day – twice a year
- Great Location – Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms
Please make sure you upload a C V in English , as well as a portfolio in your application (if applicable).
UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site:
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Retail
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E-Commerce Fraud & Risk Specialist employer: UNIQLO
Contact Detail:
UNIQLO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Fraud & Risk Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce fraud and risk management. Understanding current threats and prevention strategies will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the e-commerce and fraud prevention sectors. Attend relevant webinars or industry events to connect with others and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully identified and mitigated fraud risks. Being able to articulate your analytical skills and results-driven mindset will set you apart from other candidates.
✨Tip Number 4
Research UNIQLO's values and mission, particularly their commitment to customer experience. Tailoring your conversation to align with their ethos will show that you're not just looking for any job, but are genuinely interested in contributing to their team.
We think you need these skills to ace E-Commerce Fraud & Risk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce and fraud analysis. Use specific examples that demonstrate your analytical skills and ability to prevent online fraud.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with UNIQLO's commitment to providing a safe online experience and include any relevant achievements in fraud prevention.
Showcase Analytical Skills: Provide concrete examples of how you've used data to identify fraud trends or improve processes in previous roles. This will demonstrate your analytical capabilities and attention to detail.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with fraud detection and risk management. Be ready to discuss specific tools or methodologies you've used in the past.
How to prepare for a job interview at UNIQLO
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an E-Commerce Fraud & Risk Specialist. Familiarise yourself with fraud detection methods and risk management strategies, as well as how they apply specifically to the e-commerce sector.
✨Showcase Analytical Skills
Prepare to discuss your analytical skills in detail. Be ready to provide examples of how you've used data to identify fraud trends or improve processes in previous roles. Highlight your ability to interpret complex data and make informed decisions.
✨Communicate Effectively
Since you'll be working with various teams, practice explaining technical concepts in a clear and concise manner. Think of examples where you've successfully communicated complex information to stakeholders with different levels of technical knowledge.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've identified a problem related to fraud and the steps you took to resolve it. This will show your proactive approach and ability to think critically under pressure.
