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- Tasks: Be the go-to person for customer queries and resolve issues via phone, email, and chat.
- Company: Join UNIQLO, a vibrant brand with a focus on customer service and teamwork.
- Benefits: Enjoy 26 days of leave, staff discounts, and a hybrid working model.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Fluent in English and German, with strong computer and interpersonal skills.
- Other info: Great location, social events, and opportunities for career growth await you!
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting for a Customer Care Agent - German Speaker based in our London, Regent Street office. You will report to the Customer Services Manager and the Country Market Leader. This is a permanent contract with an expected start date in September.
Working hours: Monday to Sunday: 7.5 hours per day, 37.5 hours per week. Operating hours: 07:00-20:00. Shifts are scheduled within this timeframe and may change based on business needs, seasonality and country market requirements.
Working arrangements: Hybrid working: minimum of 3 days per week in the Regent Street office and 2 days from home. Scheduled in-office training sessions are in addition to the 3 in-office days per week.
Responsibilities:
- Provide first-line response and be the point of contact for all customer queries.
- Own and drive resolution through Voice (Phone), Email, and Chat channels with internal and external customers.
- Answer customer inquiries for your assigned language market and support other markets where required.
- Respond to all inbound contacts adhering to set targets (daily, weekly, monthly).
- Review and analyze contact drivers to understand customer needs.
- Achieve top-quality Customer Satisfaction/Quality scores.
- Update system notes at the end of each interaction to meet standards.
- Adhere to complaint management processes and pre-empt escalations.
- Review FAQs and provide feedback to improve accuracy.
- Provide translations and feedback to improve standard responses.
- Demonstrate professional behaviour and support colleagues to create a positive working environment.
- Maintain compliance with applicable regulations, including GDPR.
- Support your Line Manager with additional requested tasks.
Language capability:
- Strong written English (C1) and German (C2) to understand and respond to customer issues.
Skills, experience and attributes:
- Computer literate in Microsoft Office (Outlook, Excel, PowerPoint).
- Organised with strong prioritisation skills.
- Comfortable in a fast-paced environment.
- Good numeracy, accuracy, and attention to detail.
- Strong work ethic, able to work independently and in a team.
- Passionate about the brand and customer service.
- Excellent interpersonal skills and ability to build relationships.
What we can offer:
- 26 days of paid leave per year plus 8 bank holidays.
- Staff discount 30%.
- Global Profit Share Scheme.
- Employee Assistance Programme.
- Private Medical Care (optional).
- Private Pension Scheme (optional).
- Travel to work loan scheme.
- Social events throughout the year.
- Seasonal Sample Sales.
- Volunteer Day – twice a year.
- Great location with easy access to transport, shops and amenities.
How to apply: UNIQLO is an inclusive employer and we welcome applications from all profiles. We take data protection seriously and you can view our privacy policy for recruitment on our site. Beware of recruitment scams. All official UNIQLO job postings will direct you to our official careers page on Workday for applications. If you see roles advertised on other platforms, verify with the official site.
This description reflects the role but may be subject to change based on business needs.
Customer Care Agent - German Speaker employer: UNIQLO
Contact Detail:
UNIQLO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent - German Speaker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on UNIQLO. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and your language skills. Role-play with a friend or use online resources to get comfortable with your responses. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with customer care and your ability to communicate effectively in both English and German. Use specific examples to demonstrate how you've resolved customer issues in the past.
✨Tip Number 4
Apply through our website! Make sure to submit your application via the official UNIQLO careers page. This ensures your application is seen by the right people and keeps you in the loop about any updates regarding your application status.
We think you need these skills to ace Customer Care Agent - German Speaker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Agent role. Highlight your experience in customer service and your language skills in both English and German. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t forget to mention your computer literacy, especially with Microsoft Office. If you've got any experience with handling customer queries through different channels like phone, email, or chat, let us know! We love a proactive approach.
Be Professional and Personable: In your written application, reflect the professional yet friendly tone we value at StudySmarter. Show us your passion for customer service and how you can build relationships with customers and colleagues alike.
Apply Through Our Website: Remember to apply through our official careers page. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at UNIQLO
✨Know Your Stuff
Make sure you understand the role of a Customer Care Agent and what it entails. Familiarise yourself with common customer queries and how to handle them, especially in both English and German. This will show that you're prepared and serious about the position.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions in both languages, as fluency is key. This will help you feel more comfortable and confident during the actual interview.
✨Show Your Passion
Demonstrate your enthusiasm for customer service and the brand. Share examples of how you've gone above and beyond for customers in the past. This will help you stand out as someone who genuinely cares about providing excellent service.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and interested in the company culture.