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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving queries via phone, email, and chat.
- Company: Join UNIQLO, a fast-growing global fashion brand with a mission to enhance everyday clothing.
- Benefits: Enjoy 26 days of leave, 30% staff discount, and hybrid working options.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong English communication skills and a passion for customer service are essential.
- Other info: Exciting opportunities for growth and a vibrant workplace culture await you!
The predicted salary is between 20000 - 30000 £ per year.
Overview
Join to apply for the Customer Care Agent role at UNIQLO
We are currently recruiting for a Customer Care Agent based in our London, Regent Street office. You will be reporting to the Customer Services Manager as well as the Country Market Leader. This is a 6-month temporary contract, with an expected start date in October.
Why we exist
UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. Through our LifeWear philosophy, we are reimagining everyday clothing – simple, high-quality pieces created to make everyone’s life better. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us!
What you will be responsible for
- Provide a first-line response and be the point of contact for all customer queries.
- Own and drive resolution through our Voice (Phone), Email, and Chat channels with internal and external customers.
- Primarily responsible for answering customer inquiries for all contact channels for your assigned language market, and supporting other markets where required.
- Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly).
- Review and analyze contact drivers to fully understand our customer needs.
- Achieve top-quality Customer Satisfaction/Quality scores.
- Update all system notes at the end of the customer interaction, ensuring they meet the customer service centre\’s required standards.
- Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
- Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
- Provide translations and feedback to improve our standard responses.
- Demonstrate ‘Role Model’ behaviours by engaging and supporting your colleagues to create a respectful and positive working environment.
- Adopt a professional and friendly manner in all interactions with internal and external customers.
- Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines.
- Provide support & assistance to your Line Manager with additional requested tasks.
Language Capability Requirement
- Must have strong written communication skills in English (C1 level minimum) to understand and respond to customer issues.
Skills, Experience and Attributes
- Computer literate in all Microsoft packages (Outlook, Excel, PowerPoint).
- Organised, with a high sense of priority.
- Comfortable working in a fast-paced environment.
- Good levels of numeracy, accuracy, and attention to detail.
- Strong work ethic, can work independently, and enjoys working as part of a team.
- Passionate about our brand and customer service.
- Excellent interpersonal skills and the ability to build and maintain strong relationships.
What We Can Offer You
- 26 days of paid leave per holiday year + 8 bank holidays
- Staff Discount 30%
- Global Profit Share Scheme
- Employee Assistance Programme
- Private Medical Care (optional)
- Private Pension Scheme (optional)
- Travel to work loan scheme
- Hybrid working, 2 days from home, 3 days in the office
- Social events throughout the year
- Seasonal Sample Sales
- Volunteer Day – twice a year
- Great Location – Close to transport links, Piccadilly and Oxford Street stations, shops, restaurants, and gyms
Additional Details
APPLY NOW! UNIQLO is an inclusive employer. We welcome applications from all profiles. We take data protection seriously; see our privacy policy for recruitment at: https://www.fastretailing.com/eng/privacy/eurecruitment.html
Beware of recruitment scams. All official UNIQLO job postings will redirect you to our official careers page on Workday for application submission.
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Customer Care Agent employer: UNIQLO
Contact Detail:
UNIQLO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Get to know the company! Before your interview, dive into UNIQLO's values and their LifeWear philosophy. This will help you connect your answers to what they stand for, showing you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences that highlight your problem-solving abilities and how you’ve achieved high customer satisfaction. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Agent role. Highlight your relevant experience and skills that match what we're looking for, like strong written communication and customer service expertise.
Show Your Passion: Let us know why you're excited about joining UNIQLO! Share your enthusiasm for our brand and how you can contribute to our mission of making everyday clothing better for everyone.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through while still being professional!
Apply Through Our Website: Don't forget to submit your application via our official careers page. This ensures your application is seen by the right people and keeps everything secure. We can't wait to hear from you!
How to prepare for a job interview at UNIQLO
✨Know the Brand Inside Out
Before your interview, take some time to research UNIQLO and its LifeWear philosophy. Understanding their mission and values will help you align your answers with what they stand for, showing that you're genuinely interested in the brand.
✨Prepare for Customer Scenarios
As a Customer Care Agent, you'll be dealing with various customer queries. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to share these during the interview to demonstrate your problem-solving skills.
✨Show Off Your Communication Skills
Since strong written communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer inquiries to showcase your ability to communicate effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
