Ecommerce IT Service Delivery and Business Analyst (Warehouse and Logistics) in London

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.

We are currently recruiting for an Ecommerce IT Service Delivery and Business Analyst to join our EU Ecommerce IT Team based in our London office. You will be reporting into the Senior Ecommerce IT Manager based in France and work closely with both internal and external teams at a local, European and even Global level.

Working as part of the E-Commerce IT team you will support the deployment of an in-house digital e-Commerce platform within UNIQLO Europe and be responsible for the ongoing Service Delivery and new service implementation of the new Platform in partnership with the e-Commerce Product Manager.

This is an opportunity for someone with excellent communication and stakeholder management skills. You will work cross-functionally with internal teams including IT, Site Operations, Online Trading, Marketing, Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers.

What you will be responsible for:

• Ownership of the technical administration and maintenance of the back end, front-end and product maintenance ensuring the platform operates well across all business functions, including on-site experience, order fulfilment, payment processing and digital marketing.
• Keeping abreast of all upcoming software updates, maintenance, launches.
• Implementing mechanisms to monitor, manage and provide progress on all delivery activities.
• Project Management and BA for Platform Enhancement: Maintaining the centralised documentation repository (Confluence, JIRA, MS) and supporting the e-Commerce Product Manager to create product specifications, release notes and progress reports.
• Creation, implementation and maintenance of a continuous improvement plan for deliveries and services and leading the ROI analysis with the business team.
• Coordinating enhancement projects from requirement gathering to test orchestration and verifying the user acceptance test to ensure the service launched meets business expectations.

Communication:

• Collaborating closely with user experience specialists, digital designers, copywriters, merchandisers, logistic and inventory control teams to shape new experiences and improve existing ones.
• Describing and elevating problems and errors to 3rd line support (Global HQ) or external partners and acting as a problem owner until the problem is resolved and the solution is delivered.

Skills, Experience and Attributes:

• 5+ years working within a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers.
• Significant experience working in a Retail digital/ecommerce team servicing on an EU or Global scale.
• Experience analysing business requirements and creating epics/user stories.
• Experience working with technical development teams.
• Experience working with Product Owners/Managers, Business/Technical Analysts and Agile.
• Experience working with external partners and/or third-party vendors.
• Experience with payment platform/gateway to the EC system would be a plus.
• Understanding of technologies such as HTML, AWS and microservices.
• Excellent knowledge of software such as Microsoft Office Suite, Miro, Jira and Confluence.
• Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimisation tools.
• Understanding of business to technology mapping.
• Strong experience and understanding of IT technologies.
• Strong communication and presentation skills.
• Strong team player and mindset of continuous kaizen.
• Fluent in English; other language capability is a plus (EU languages, Japanese).

What we can offer you:

• 26 days of paid leave per holiday year + 8 bank holidays.
• Staff Discount 30%.
• Global Profit Share Scheme.
• Employee Assistance Programme.
• Private Medical Care (optional).
• Private Pension Scheme (optional).
• Travel to work loan scheme.
• Hybrid working, 2 days from home, 3 days in the office.
• Social events throughout the year.
• Seasonal Sample Sales.
• Volunteer Day - twice a year.
• Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops, restaurants/bars/cinema and gyms.

UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.

We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site.

Beware of Recruitment Scams. All official UNIQLO job postings will redirect you to our official careers page on Workday for application submission. The only exception is for roles advertised in Germany via the HeyJobs platform.

UNIQLO takes recruitment security seriously and is committed to protecting the process from misuse. Stay alert and apply only through verified sources.