Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the deployment of a digital e-commerce platform and manage service delivery.
- Company: Join UNIQLO, a leading global apparel retailer with a focus on innovation.
- Benefits: Enjoy 26 days paid leave, staff discounts, and hybrid working options.
- Why this job: Make an impact in e-commerce while collaborating with diverse teams across Europe.
- Qualifications: 5+ years in service delivery or technical roles, with strong communication skills.
- Other info: Great location near transport links and vibrant social events throughout the year.
The predicted salary is between 36000 - 60000 £ per year.
UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.
We are currently recruiting for an Ecommerce I T Service Delivery and Business Analystto join our EU Ecommerce IT Team based in our London office. You will be reporting into the Senior Ecommerce IT Manager based in France and work closely with both internal and external teams at a local, European and even Global level.
Working as part of the E-Commerce IT team you\’ll be supporting the deployment of an inhouse digital e-Commerce platform within UNIQLO Europe and responsible for the on-going Service Delivery and new service implementation of the new Platform in partnership with the e-Commerce Product Manager.
This is an opportunity for someone with excellent communication and stakeholder management skills. You\’ll work cross functionally with internal teams including IT, Site Operations, Online Trading, Marketing Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers.
What you will be responsible for:
- Ownership of the technical administration and maintenance of the back end, front-end and product maintenance making sure the platform is operating well across all business functions, including on-site experience, order fulfilment, payment processing and digital marketing.
- Responsible for keeping abreast of all upcoming software updates, maintenance, launches.
- Responsible for the implementations of mechanisms to monitor, manage and provide progress on all delivery activities.
Project Management and BA for Platform Enhancement:
- Responsible for maintaining the centralised documentation repository (Confluence, JIRA, MS) and supporting the e-Commerce Product Manager to create product specifications, release notes and progress reports.
- Responsible for the creation, implementation and maintenance of a continuous improvement plan for deliveries and services and led the ROI analysis with the business team.
- Responsible to coordinate the enhancement projects from requirement gathering – test orchestration – verify the user acceptance test. Ensure the service to be launched meets the business expectation.
Communication:
- This role is expected to collaborate closely with user experience specialists, digital designers, copywriters, merchandisers, logistic and inventory control team – and many more – to shape new experiences and improve existing ones.
- This role is expected to describe and elevate problems and errors to 3rd line support (Global HQ) or external partners and act as a problem owner until the problem would be resolved and the solution is delivered.
Skills, Experience and Attributes:
- 5+ years working within a service delivery and/ or technical role with a focus on logistics, warehouses and/or EC delivery carriers
- Significant experience working in a Retail digital/ecommerce team servicing on an EU or Global scale.
- Experience analysing business requirements and creating epics/user stories.
- Experience working with technical development Teams.
- Experience working with Product Owner/Managers, Business/Technical Analyst and Agile.
- Experience working with external partners and/ or third-party vendors.
- Experience with payment platform/gateway to the EC system would be a plus
- Understanding of technologies such as HTML, AWS and microservices.
- Excellent knowledge of software such as Microsoft Office Suite, Miro, Jira and Confluence.
- Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimisation tools.
- Understanding of business to technology mapping.
- Strong experience and understanding of IT technologies.
- Strong communication and presentation skills.
- Strong team player and mindset of continuous kaizen
- Fluent in English, other language capability is a plus (EU languages, Japanese)
What we can offer you:
- 26 days of paid leave per holiday year + 8 bank holidays
- Staff Discount 30%
- Global Profit Share Scheme
- Employee Assistance Programme
- Private Medical Care (optional)
- Private Pension Scheme (optional)
- Travel to work loan scheme
- Hybrid working, 2 days from home, 3 days in the office
- Social events throughout the year
- Seasonal Sample Sales
- Volunteer Day – twice a year
- Great Location – Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms
Please make sure you upload a CV in English.
UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
#J-18808-Ljbffr
Ecommerce IT Service Delivery and Business Analyst employer: Uniqlo Co., Ltd.
Contact Detail:
Uniqlo Co., Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce IT Service Delivery and Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at UNIQLO or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching UNIQLO's e-commerce strategies and recent developments. Show us you’re not just another candidate; demonstrate your passion for their brand and how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! Since this role involves working with various teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the UNIQLO team.
We think you need these skills to ace Ecommerce IT Service Delivery and Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Ecommerce IT Service Delivery and Business Analyst role. Highlight your experience in service delivery, project management, and any relevant technical skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ecommerce and how your background makes you a perfect fit for our team. Don’t forget to mention your communication skills and experience working with cross-functional teams.
Showcase Your Technical Know-How: Since this role involves a lot of technical aspects, be sure to include any relevant technologies you've worked with, like HTML, AWS, or JIRA. We want to see how you can contribute to our digital platform's success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the UNIQLO family!
How to prepare for a job interview at Uniqlo Co., Ltd.
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around e-commerce platforms and tools like HTML, AWS, and microservices. Being able to discuss these technologies confidently will show that you're not just a people person but also technically savvy.
✨Showcase Your Communication Skills
Since this role involves a lot of collaboration with various teams, be prepared to demonstrate your communication skills. Think of examples where you've successfully worked with cross-functional teams or resolved conflicts, as this will highlight your ability to manage stakeholders effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through past experiences where you had to troubleshoot issues or implement improvements in service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand UNIQLO's Values
Familiarise yourself with UNIQLO's brand values and their approach to customer individuality and quality. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of providing innovative clothing at an affordable price.
