At a Glance
- Tasks: Engage with prospects, drive pipeline, and schedule meetings for sales success.
- Company: Join Uniphore, a leader in Conversational Service Automation, shaping the future of customer experience.
- Benefits: Enjoy hybrid work, wellness programs, competitive leave, and an annual bonus scheme.
- Other info: Great career growth potential and access to LinkedIn Learning for professional development.
- Why this job: Be part of a dynamic team transforming customer interactions with AI technology.
- Qualifications: 1+ years in sales development, passion for customer service, and a team player mindset.
The predicted salary is between 30000 - 40000 £ per year.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a superstar Sales Development professional.
In this position, you will engage with prospects across all channels, driving pipeline via both inbound (marketing) and outbound (cold) programs. You will also schedule and hold qualification calls with prospects within our defined ICPs, resulting in and driving high velocity net new pipeline. This position has career growth potential within the team as well as feeding into closing roles and other cross functional roles as we scale.
Responsibilities
- Following up on marketing campaigns and inbound inquiries
- Schedule meetings and product demos for the Enterprise Sales Directors
- Use good judgement when ascertaining if inquiries are qualified and route/book meetings with the appropriate sales reps
- Manage inbound MQLs and properly disposition them
- Understand Uniphore’s product offerings and effectively communicate and apply them to prospect requirements
- Accurately enter, update, and maintain daily activity and prospect information in Salesforce.com, including comprehensive and up-to-date client information
- Achieve and exceed monthly quotas and objectives
- Work closely with Sales and Marketing team members to achieve organizational goals
- Ensure inbound requests and opportunity hand-offs to sales, business development, and support are successful and exceed customers’ satisfaction
Qualifications
- Highly performing individuals who treat sales as a professional sport requiring the constant application of effort and learning.
- 1+ years of full-time sales development experience and/or Inside Sales
- Passionate about customer service and growing a sales career
- Articulate, curious and energetic
- Conscientious and a team player
Preferred Qualifications
- Bachelor's Degree is a plus
- Previous experience in the customer care or AI, ML etc.
- Strong technical acumen is a plus
- Familiarity with Salesforce.com CRM tool and LinkedIn/prospecting tools
Our Benefits & Employee Value Proposition
- Access to LinkedIn Learning
- Global Wellness Program – Wellness for you
- Global Reward Platform - U Rock
- Hybrid work culture
- Uniphore Annual Bonus Scheme
- Competitive annual leave and flexible working arrangements
- Health cash back program
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Sales Development Representative employer: Uniphore
Uniphore is an exceptional employer that champions a hybrid work culture, offering employees the flexibility to balance their professional and personal lives while engaging in meaningful work at the forefront of AI technology. With a strong focus on employee growth, Uniphore provides access to resources like LinkedIn Learning and a Global Wellness Program, ensuring that team members are supported in their career development and well-being. Join us to be part of a diverse and dynamic team that values innovation and collaboration, all while contributing to transformative customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Development Representative
✨Tip Number 1
Get to know the company inside out! Research Uniphore's products and values so you can speak confidently about how you can contribute. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in conversations. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your sales experience and passion for customer service. This will come in handy during qualification calls and interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Uniphore team!
We think you need these skills to ace Sales Development Representative
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for sales and customer service shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the opportunity to grow your career with us.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Sales Development Representative role. We love seeing how your background aligns with our mission and values!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. This will help us get a quick grasp of what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Uniphore
✨Know Your Product Inside Out
Before the interview, make sure you understand Uniphore’s product offerings thoroughly. This will help you articulate how these products can meet customer needs during your conversation. Familiarity with AI and Conversational Service Automation will give you an edge.
✨Master the Art of Qualification
Practice how to qualify leads effectively. Be prepared to discuss how you would assess whether inquiries are qualified and how you would route them to the appropriate sales reps. This shows that you can think critically and act decisively.
✨Showcase Your Sales Passion
Demonstrate your enthusiasm for sales as a professional sport. Share examples from your past experiences where you’ve gone above and beyond to achieve your targets. This will highlight your commitment and drive to succeed in a sales development role.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce.com, brush up on your skills with this CRM tool. Being able to discuss how you’ve used it in previous roles or how you plan to use it effectively at Uniphore will show that you’re ready to hit the ground running.
