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For Companies At a Glance
- Tasks: Administer and configure ITSM modules, manage user roles, and support platform enhancements.
- Company: Join Uniphar, a global leader in pharma and MedTech services.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to sustainability and innovation.
- Why this job: Make a real impact in healthcare by optimising IT service management.
- Qualifications: 2+ years as a ServiceNow Administrator with strong ITSM knowledge.
The predicted salary is between 40000 - 50000 £ per year.
Key Responsibilities:
- Administer and configure core ITSM modules (Incident, Problem, Change, Request).
- Manage user roles, groups, and access controls.
- Maintain platform performance, troubleshoot issues, and apply patches/upgrades.
- Support the implementation of workflows, business rules, UI policies, and catalog items.
- Assist in CMDB population and maintenance.
- Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs.
- Collaborate with the Architect and consultancy partner on platform enhancements.
- Document configurations, processes, and procedures.
- Provide end-user support and training as needed.
- Monitor platform health and usage metrics.
Required Skills & Experience:
- 2+ years of experience as a ServiceNow Administrator.
- Strong understanding of ITSM processes and ServiceNow configuration.
- Experience with ServiceNow Studio, Flow Designer, and basic scripting.
- Proficiency in creating and managing reports, dashboards, and Performance Analytics indicators.
- Familiarity with CMDB and asset management.
- ServiceNow Certified System Administrator (required).
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a cross-functional team.
ServiceNow Administrator ( UK & Ireland ) employer: Unipharmedtech
Contact Detail:
Unipharmedtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Administrator ( UK & Ireland )
✨Tip Number 1
Get to know the company inside out! Research Uniphar's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to ServiceNow administration. Think about how your experience aligns with the key responsibilities listed in the job description, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace ServiceNow Administrator ( UK & Ireland )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Administrator role. Highlight your experience with ITSM processes and any relevant certifications, like your ServiceNow Certified System Administrator. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your past jobs. Share specific examples of how you've administered and configured ITSM modules or managed user roles. We love seeing real-world applications of your skills!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Explain why you're a great fit for the role and how you can contribute to our team. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unipharmedtech
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially the core ITSM modules like Incident, Problem, Change, and Request. Be ready to discuss how you've configured these in past roles and any specific challenges you've faced.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled issues in ServiceNow before. Whether it's troubleshooting platform performance or applying patches, having concrete examples will demonstrate your expertise and problem-solving abilities.
✨Get Familiar with Reporting
Since you'll be developing reports and dashboards, it’s crucial to showcase your experience in this area. Bring along examples of reports you've created and be ready to explain how they supported business operations and KPIs.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to provide end-user support and training. Being able to convey information clearly will set you apart.