At a Glance
- Tasks: Lead the commercial and technical operations of medical services across Great Britain.
- Company: Join a top workplace focused on innovation in healthcare technology.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to shape the future of service operations in a growing company.
- Why this job: Make a real impact in healthcare while leading a talented team.
- Qualifications: Experience in medical device servicing and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
The GB Service Commercial & Technical Operations Manager holds responsibility for the commercial performance, strategic direction, and operational delivery of the Service business in Great Britain. This management role oversees the development of service revenue streams, commercial contract management, vendor partnerships, and end‐to‐end technical service operations. The role provides leadership to the GB technical service team, ensuring consistent operational excellence, customer satisfaction, and growth of the service business in alignment with Uniphar Medtech’s commercial objectives.
Key Responsibilities
- Strategic & Commercial Leadership
- Lead the commercial performance of the GB Service business, with responsibility for revenue generation, service profitability, and growth across maintenance contracts, installation services, and return to bench services.
- Contribute to development and lead the execution of the Cardiac Services/Uniphar Medtech Service strategy, including new service product offerings, pricing structures, and market expansion opportunities.
- Manage service contract lifecycle, including proposal development, negotiation, renewal, and KPI monitoring to maximise customer retention and long‐term revenue.
- Build strong supplier and vendor partnerships to ensure competitive, reliable, and scalable service capability across all product portfolios.
- Operational & Technical Leadership
- Provide senior leadership to the technical service team, ensuring the team is resourced, trained, and structured to meet current and future operational demands.
- Oversee the delivery of installation, commissioning, maintenance, repair, and upgrade activities for medical devices and associated systems across GB.
- Ensure effective workforce planning, field‐service efficiency, and performance management to achieve service delivery KPIs and customer expectations.
- Lead continuous improvement initiatives to enhance efficiency, service quality, and engineering capability.
- Governance, Quality & Compliance
- Ensure that GB service operations maintain full compliance with all relevant regulatory, safety, quality, and documentation standards.
- Responsibility for technical governance across the GB Service team, ensuring adherence to SOPs, service protocols, and quality management systems.
- Provide accurate, complete, and timely reporting on service performance, commercial indicators, customer issues, and operational risks.
- Customer & Stakeholder Engagement
- Serve as a senior customer-facing representative for GB Service, maintaining strong relationships with healthcare providers, procurement bodies, and commercial partners.
- Support the sales team with advanced technical expertise, collaborating in pre‐sales activities, product demonstrations, and solution development.
- Act as the strategic point of contact for escalated customer issues, ensuring prompt resolution and long-term customer confidence.
Role Requirements
- RQF/NQF Level 5–6 qualification in Electrical/Electronic Engineering, Biomedical Engineering, Physics. Equivalent experience may be considered.
- Significant experience in servicing medical devices and/or clinical engineering environments, including complex installations and field based technical support.
- Demonstrated experience in leading or developing technical or field service teams.
- Strong IT proficiency; IT-related qualifications or experience supporting medical IT systems will be an advantage.
- Full UK driving licence & eligibility to work in the United Kingdom.
- Excellent leadership, communication skills, customer engagement, and problem-solving skills, with the ability to influence at senior levels.
Service Commercial and Technical Operations Manager - UK employer: Unipharmedtech
Uniphar Medtech is an exceptional employer, offering a dynamic work environment in Northampton where innovation meets operational excellence. With a strong focus on employee growth and development, the company fosters a collaborative culture that encourages continuous improvement and strategic leadership. Employees benefit from competitive remuneration, comprehensive training programmes, and the opportunity to make a meaningful impact in the healthcare sector, all while being part of a top workplace recognised for its commitment to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Commercial and Technical Operations Manager - UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in service operations and technical leadership. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the best candidate for the Service Commercial and Technical Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Service Commercial and Technical Operations Manager - UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Commercial and Technical Operations Manager. Highlight your experience in managing service contracts, leading technical teams, and driving commercial performance. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in service management and how you can contribute to our team's success at StudySmarter.
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've motivated teams, improved service delivery, or managed complex projects. We love seeing candidates who can inspire others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Unipharmedtech
✨Know Your Stuff
Make sure you brush up on your knowledge of medical devices and clinical engineering. Be ready to discuss your experience with complex installations and field-based technical support, as this role heavily relies on that expertise.
✨Showcase Leadership Skills
Prepare examples of how you've led teams in the past. Think about specific situations where you improved team performance or resolved conflicts. This will demonstrate your capability to lead the technical service team effectively.
✨Understand the Business
Familiarise yourself with the company's service strategy and revenue generation methods. Be prepared to discuss how you can contribute to the growth of service revenue streams and manage service contracts effectively.
✨Engage with Stakeholders
Think about how you would maintain relationships with healthcare providers and procurement bodies. Prepare to discuss your approach to customer engagement and how you would handle escalated issues to ensure long-term confidence.
