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- Tasks: Be the go-to person for patient support and ensure top-notch customer service.
- Company: Join Uniphar, a rapidly growing healthcare services company with a global presence.
- Benefits: Flexible working hours, remote options, and a supportive work culture.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a team that values people, adaptability, and trust.
The predicted salary is between 10 - 13 £ per hour.
Be the main point of contact for service referrals and day-to-day interactions and queries for specific patient support programmes. Ensure the provision of a continuous high level of customer service. Ensure material orders are managed and coordinated using SAP to ensure a timely and accurate delivery. Coordinate the delivery and dispensing of prescribed medications and associated ancillaries which will involve close collaboration with various other departments. Accurately report details of Adverse Events, Product Complaints and/or Clinical Incidents as per company policy. Ensure complete accuracy at all times, minimising the impact of error. Prepare weekly, monthly, quarterly and annual reports and/or reviews as required. Work with internal departments/colleagues to resolve problems, facilitate solutions and enhance customer service offerings. Build and maintain strong working relationships with all relevant stakeholders. Update, review and approve Standard Operating Procedures, Work Instructions and Quality related documentation as required. Offer input and suggestions as to how policies and procedures could be further developed/improved upon. Lead and participate in customer complaint investigations as required, to include prompt and efficient follow up. Acknowledge and understand the appropriateness to escalate as required. Participate with the implementation of induction and routine service training for new and existing employees. Contribute towards department objectives in line with the overall business strategy. Deliver and exceed on agreed targets as set by your line manager. Undertake day-to-day filing and general office administration. Perform any other duties as required based on company needs.
Patient Support Agent ( Part time ) employer: Unipharmedtech
Contact Detail:
Unipharmedtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Agent ( Part time )
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Uniphar on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with Uniphar's culture and values. Show them you’re not just another candidate but someone who truly aligns with their People First approach.
✨Tip Number 3
Practice common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your adaptability and resilience—qualities they value at Uniphar.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Patient Support Agent ( Part time )
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Patient Support Agent role. We want to see how your skills align with our needs, so don’t be shy about showcasing your customer service expertise!
Showcase Your Communication Skills: As a Patient Support Agent, clear communication is key. Use your application to demonstrate your ability to convey information effectively. Whether it’s through your writing style or examples of past interactions, let us see your communication prowess!
Highlight Teamwork Experience: Collaboration is at the heart of what we do at Uniphar. Share examples of how you’ve worked with others to solve problems or improve processes. We love seeing candidates who can build strong relationships with colleagues and stakeholders!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Unipharmedtech
✨Know Your Stuff
Make sure you understand the role of a Patient Support Agent inside out. Familiarise yourself with the specific patient support programmes and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share examples from your past experiences. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle day-to-day interactions effectively.
✨Be Prepared for Teamwork Questions
Collaboration is key in this role, so expect questions about working with different departments. Prepare examples of how you've successfully worked in a team to solve problems or improve processes. Highlight your communication skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, how success is measured in the role, or what challenges the team is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
