At a Glance
- Tasks: Be the friendly voice for customers, providing top-notch support and managing their queries.
- Company: Join a dynamic healthcare company focused on exceptional customer care.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: 2-3 years in customer service, preferably in healthcare; strong communication and multitasking skills.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities
- Provide a key interface with the customer, supporting all aspects of the customer care process for brand specialties, in a team environment, with excellent external and internal customer focus.
- Meet and exceed customer expectations by delivering exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
- Proactively and professionally respond to and manage customer calls/queries.
- Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status, and liaising with the procurement department on deliveries.
- Provide customer quotations in a timely and professional manner.
- Support the Heads of Sales, Business Unit Leaders and their team of Clinical Sales Specialists in managing key customer accounts.
- Create sales reports and price listings on an ad hoc basis for the Clinical Sales Team.
- Actively contribute to a fast-paced, positive team environment and execute core business processes efficiently while contributing to continuous improvement initiatives leveraging KPIs.
- Be committed to learning and developing extensive product knowledge to provide correct and timely information to clients and customers.
- Ensure that excellent quality service is delivered, with all correspondence handled in a timely manner in accordance with targets.
- Multitask on daily workload with follow-up on individual caseloads.
- Undertake additional duties that may be assigned from time to time for various business projects.
Qualifications
- 2–3 years experience in a customer service role is essential, preferably in a healthcare environment.
- Previous experience working within a medical device/pharmaceutical regulatory environment is advantageous.
- Knowledge and experience of all aspects of the role as outlined; exceptional ability to meet and exceed customer expectations; deliver measurable results; and meet KPIs and targets.
- Attention to detail, ensuring work is executed accurately and completely.
- Demonstrates energy, initiative and the ability to work independently; track record of contributing to high-performance teams.
- Strong interpersonal skills with a collaborative and team-oriented approach; professional written and verbal communication; strong telephone skills.
- Excellent organization and planning skills; comfortable with ambiguity and adaptable to change.
- Resourcefulness to deliver high-quality service; strong administrative and IT/computing skills.
- Previous experience with Navision or Microsoft Dynamics 365 Business Central is an advantage; Microsoft Excel knowledge is essential.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unipharmedtech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unipharmedtech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unipharmedtech:Your cover letter is your chance to shine! Tell us why you want to work at Unipharmedtech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unipharmedtech!
How to prepare for a job interview at Unipharmedtech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
