Junior Digital Platform Associate (Application Support)

Core Responsibilities

• System Support
  • Responsible for the day-to-day operation of the Uniphi system alongside senior team members.
  • Assist users with basic system queries (e.g., login issues, navigation support), escalating more complex issues where required.
  • Help monitor system usage and flag any issues or irregularities.
  • Taking responsibility for testing activities during system updates and releases (e.g., following test scripts and recording results).
  • Responsible for maintaining and improving user guidance materials such as FAQs and user guides.
• Client Support
  • Assist in preparing materials for client demonstrations and training sessions (e.g., slide decks, user guides).
  • Shadow senior colleagues during client meetings and training sessions to build understanding of client needs.
  • Help respond to basic client queries regarding system functionality, under guidance.
  • Capture client feedback and requests, ensuring they are clearly documented for further review.
• Implementation Support
  • Support the team in gathering and documenting client requirements for new or updated platform configurations.
  • Responsible for administrative tasks related to portal setup and configuration.
  • Responsible for preparing documentation and communications for new system builds and updates.
  • Support the team during rollout activities by tracking tasks and updates.
• Documentation and Organisation
  • Taking responsibility for maintaining accurate and up-to-date documentation (e.g., user guides, process notes, simple flow diagrams).
  • Responsible for the organisation of files and records related to system updates, validation, and compliance activities.
  • Help ensure documentation is updated in line with system or process changes.
  • Assist and progress to taking responsibility for preparing User Acceptance Testing (UAT) documentation and capturing results.
  • Gain exposure to working within regulated environments (e.g., GxP), with support and training provided.
• Team Support
  • Provide administrative support to the Digital Platform Lead and wider team (e.g., scheduling meetings, taking notes, tracking actions).
  • Contribute updates in team meetings on assigned tasks.
  • Actively participate in training and development opportunities to build knowledge of the platform and EAP processes.
  • Demonstrate a proactive and collaborative approach to learning and supporting team activities.

Candidate Requirements

• Education
  • Bachelor’s degree, diploma, or equivalent in Life Sciences, Information Technology.
• Experience
  • Prior professional experience is an advantage but not essential.
  • Any relevant internship, placement, part-time role, or academic project involving digital systems, IT tools, or healthcare environments would be beneficial.
• Technical Skills
  • Basic familiarity with Microsoft Office (e.g., Excel, Word, PowerPoint).
  • Comfortable using digital tools and systems, with a willingness to learn new technologies.
• Skills and Attributes
  • Strong attention to detail and ability to follow processes accurately.
  • Good organisational skills and ability to manage tasks effectively.
  • Willingness to learn and develop new technical and professional skills.
  • Good communication skills, with the ability to ask questions and work collaboratively within a team.
  • Positive, proactive attitude with an interest in digital platforms and healthcare systems.