At a Glance
- Tasks: Administer and configure ITSM modules, manage user roles, and support platform enhancements.
- Company: Join Uniphar, a global leader in pharma and MedTech services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on sustainability and diversity.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: 2+ years as a ServiceNow Administrator and strong ITSM process knowledge required.
The predicted salary is between 40000 - 50000 € per year.
Key Responsibilities:
- Administer and configure core ITSM modules (Incident, Problem, Change, Request).
- Manage user roles, groups, and access controls.
- Maintain platform performance, troubleshoot issues, and apply patches/upgrades.
- Support the implementation of workflows, business rules, UI policies, and catalog items.
- Assist in CMDB population and maintenance.
- Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs.
- Collaborate with the Architect and consultancy partner on platform enhancements.
- Document configurations, processes, and procedures.
- Provide end-user support and training as needed.
- Monitor platform health and usage metrics.
Required Skills & Experience:
- 2+ years of experience as a ServiceNow Administrator.
- Strong understanding of ITSM processes and ServiceNow configuration.
- Experience with ServiceNow Studio, Flow Designer, and basic scripting.
- Proficiency in creating and managing reports, dashboards, and Performance Analytics indicators.
- Familiarity with CMDB and asset management.
- ServiceNow Certified System Administrator (required).
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a cross-functional team.
ServiceNow Administrator ( UK & Ireland ) in England employer: Unipharmedtech
Uniphar is an exceptional employer that prioritises a people-first approach, fostering a culture of inclusivity and entrepreneurial spirit. Located in Hayes, our CityWest Office offers employees the opportunity to work with cutting-edge digital technology in a dynamic environment, while also benefiting from robust professional development and growth opportunities. Join us to be part of a diverse team dedicated to improving patient access to medicines globally, all while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Administrator ( UK & Ireland ) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with ServiceNow communities online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects, reports, and dashboards. This will give potential employers a clear view of what you can bring to the table and set you apart from the competition.
✨Tip Number 3
Prepare for interviews by practising common questions related to ITSM processes and ServiceNow configuration. Be ready to discuss your experience with user roles, access controls, and troubleshooting. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Uniphar. Let's get you that ServiceNow Administrator role!
We think you need these skills to ace ServiceNow Administrator ( UK & Ireland ) in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Administrator role. Highlight your experience with ITSM processes and any relevant certifications, like being a ServiceNow Certified System Administrator. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and experience with ServiceNow Studio and Flow Designer.
Showcase Your Achievements:When listing your previous roles, focus on your achievements rather than just duties. Did you improve platform performance or streamline workflows? We love to see quantifiable results that demonstrate your impact in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Uniphar!
How to prepare for a job interview at Unipharmedtech
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around ITSM processes and core modules like Incident and Change Management. Be ready to discuss your experience with ServiceNow Studio and Flow Designer, as well as any scripting you've done.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in the past, particularly related to platform performance or user access controls. Highlight your troubleshooting process and how you’ve applied patches or upgrades effectively.
✨Be Ready to Discuss Collaboration
Since you'll be working with architects and consultancy partners, think of instances where you've collaborated on platform enhancements. Share how you communicated and documented processes to ensure everyone was on the same page.
✨Demonstrate Your Training Ability
As part of the role involves providing end-user support and training, come prepared with examples of how you've trained others in the past. Discuss your approach to making complex information accessible and engaging for users.
