Expanded Access Program Coordinator – Multilingual

Location: Stockley Park

Hybrid role: Office-based on Mondays and Wednesdays.

Fluent English and fluency in at least one additional European language (French, German, Italian, Spanish, Dutch, Portuguese, etc.) are essential for this role.

The Expanded Access Program Coordinator (EAP Program Coordinator) will be responsible for the efficient operational delivery of the Uniphar Expanded Access Programs for Healthcare Professionals (HCPs). This role involves managing a range of activities within the program’s scope to ensure compliance, efficiency, and excellence in service delivery.

Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.

Responsibilities:

• Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.
• Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.
• Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.
• Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.
• HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements.
• Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.
• Sales Order Processing: Process sales orders through the ERP system for billing purposes.
• Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.
• Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.
• Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking.
• Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process.
• Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.
• Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management.

Candidate Requirements:

• Education: Ideally educated to degree level. Fluent English and fluency in at least one additional European language (French, German, Italian, Spanish, Dutch, Portuguese, etc.) are essential for this role.
• Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus.
• Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Keen to expand knowledge of pharma legal regulations. Ability to thrive in a highly regulated and ever-changing environment. Capable of multitasking, learning fast and thinking quickly in high-pressure situations. Excellent verbal and written communication skills. Team player with a highly motivated attitude.

Uniphar Background: Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Culture at Uniphar: From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

• We have a People First approach, we do the right thing and take a stand for our people.
• We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.
• We have a Common Purpose that connects our diversified businesses and people.
• Finally, Trust is at the heart of how we operate.

How we’d like to work together: As we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.