At a Glance
- Tasks: Lead the commercial and technical operations of medical services across Great Britain.
- Company: Join a leading medtech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth, and opportunities to make a real impact.
- Other info: Exciting role with potential for expansion and development in a growing field.
- Why this job: Shape the future of healthcare services while leading a dynamic team.
- Qualifications: Experience in medical device servicing and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
The GB Service Commercial & Technical Operations Manager holds responsibility for the commercial performance, strategic direction, and operational delivery of the Service business in Great Britain. This management role oversees the development of service revenue streams, commercial contract management, vendor partnerships, and end-to-end technical service operations.
The role provides leadership to the GB technical service team, ensuring consistent operational excellence, customer satisfaction, and growth of the service business in alignment with Uniphar Medtech’s commercial objectives.
Key Responsibilities- Strategic & Commercial Leadership
- Lead the commercial performance of the GB Service business, with responsibility for revenue generation, service profitability, and growth across maintenance contracts, installation services, and return to bench services.
- Contribute to development and lead the execution of the Cardiac Services/Uniphar Medtech Service strategy, including new service product offerings, pricing structures, and market expansion opportunities.
- Manage service contract lifecycle, including proposal development, negotiation, renewal, and KPI monitoring to maximise customer retention and long-term revenue.
- Build strong supplier and vendor partnerships to ensure competitive, reliable, and scalable service capability across all product portfolios.
- Operational & Technical Leadership
- Provide senior leadership to the technical service team, ensuring the team is resourced, trained, and structured to meet current and future operational demands.
- Oversee the delivery of installation, commissioning, maintenance, repair, and upgrade activities for medical devices and associated systems across GB.
- Ensure effective workforce planning, field-service efficiency, and performance management to achieve service delivery KPIs and customer expectations.
- Lead continuous improvement initiatives to enhance efficiency, service quality, and engineering capability.
- Governance, Quality & Compliance
- Ensure that GB service operations maintain full compliance with all relevant regulatory, safety, quality, and documentation standards.
- Responsibility for technical governance across the GB Service team, ensuring adherence to SOPs, service protocols, and quality management systems.
- Provide accurate, complete, and timely reporting on service performance, commercial indicators, customer issues, and operational risks.
- Customer & Stakeholder Engagement
- Serve as a senior customer-facing representative for GB Service, maintaining strong relationships with healthcare providers, procurement bodies, and commercial partners.
- Support the sales team with advanced technical expertise, collaborating in pre-sales activities, product demonstrations, and solution development.
- Act as the strategic point of contact for escalated customer issues, ensuring prompt resolution and long-term customer confidence.
- RQF/NQF Level 5–6 qualification in Electrical/Electronic Engineering, Biomedical Engineering, Physics. Equivalent experience may be considered.
- Significant experience in servicing medical devices and/or clinical engineering environments, including complex installations and field-based technical support.
- Demonstrated experience in leading or developing technical or field service teams.
- Strong IT proficiency; IT-related qualifications or experience supporting medical IT systems will be an advantage.
- Full UK driving licence & eligibility to work in the United Kingdom.
- Excellent leadership, communication skills, customer engagement, and problem-solving skills, with the ability to influence at senior levels.
Service Commercial and Technical Operations Manager - UK in Northampton employer: Uniphar
Uniphar Medtech is an exceptional employer, offering a dynamic work environment in Northampton where innovation meets operational excellence. With a strong focus on employee growth and development, the company provides comprehensive training and leadership opportunities within a collaborative team of skilled engineers. Employees benefit from competitive remuneration, a commitment to compliance and quality, and the chance to make a meaningful impact in the healthcare sector through strategic service management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Commercial and Technical Operations Manager - UK in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their commercial objectives and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in technical operations and leadership can drive service performance. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Commercial and Technical Operations Manager - UK in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Commercial and Technical Operations Manager. Highlight your experience in managing service operations, revenue generation, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past successes in commercial performance and technical leadership that relate to our objectives.
Showcase Your Technical Expertise:Since this role involves overseeing technical service operations, don’t forget to highlight your qualifications in Electrical/Electronic Engineering or Biomedical Engineering. We love seeing how your technical background can enhance our service delivery!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Uniphar
✨Know Your Stuff
Make sure you brush up on your knowledge of medical devices and clinical engineering. Be ready to discuss your experience with servicing these devices, as well as any complex installations you've handled. This role is all about technical expertise, so show them you know your way around the field!
✨Showcase Leadership Skills
Since this position involves leading a team, be prepared to share examples of how you've successfully managed or developed technical teams in the past. Highlight your leadership style and how you've motivated your team to achieve operational excellence and customer satisfaction.
✨Understand the Business Side
Familiarise yourself with commercial performance metrics and service revenue streams. Be ready to discuss how you've contributed to revenue generation and contract management in previous roles. This will demonstrate that you can align operational delivery with the company's commercial objectives.
✨Engage with Stakeholders
This role requires strong relationships with healthcare providers and commercial partners. Prepare to talk about your experience in customer engagement and how you've resolved escalated issues in the past. Show them you can be the strategic point of contact they need for building long-term confidence with clients.
