At a Glance
- Tasks: Support the Uniphi system, assist users, and help with client training materials.
- Company: Join a dynamic team in a leading digital platform company.
- Benefits: Gain valuable experience, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with training and development opportunities.
- Why this job: Be part of innovative projects that impact healthcare and technology.
- Qualifications: Degree in Life Sciences or IT; relevant internships are a plus.
The predicted salary is between 25000 - 32000 € per year.
Core Responsibilities
- System Support
- Responsible for the day-to-day operation of the Uniphi system alongside senior team members.
- Assist users with basic system queries (e.g., login issues, navigation support), escalating more complex issues where required.
- Help monitor system usage and flag any issues or irregularities.
- Taking responsibility for testing activities during system updates and releases (e.g., following test scripts and recording results).
- Responsible for maintaining and improving user guidance materials such as FAQs and user guides.
- Client Support
- Assist in preparing materials for client demonstrations and training sessions (e.g., slide decks, user guides).
- Shadow senior colleagues during client meetings and training sessions to build understanding of client needs.
- Help respond to basic client queries regarding system functionality, under guidance.
- Capture client feedback and requests, ensuring they are clearly documented for further review.
- Implementation Support
- Support the team in gathering and documenting client requirements for new or updated platform configurations.
- Responsible for administrative tasks related to portal setup and configuration.
- Responsible for preparing documentation and communications for new system builds and updates.
- Support the team during rollout activities by tracking tasks and updates.
- Documentation and Organisation
- Taking responsibility for maintaining accurate and up-to-date documentation (e.g., user guides, process notes, simple flow diagrams).
- Responsible for the organisation of files and records related to system updates, validation, and compliance activities.
- Help ensure documentation is updated in line with system or process changes.
- Assist and progress to taking responsibility for preparing User Acceptance Testing (UAT) documentation and capturing results.
- Gain exposure to working within regulated environments (e.g., GxP), with support and training provided.
- Team Support
- Provide administrative support to the Digital Platform Lead and wider team (e.g., scheduling meetings, taking notes, tracking actions).
- Contribute updates in team meetings on assigned tasks.
- Actively participate in training and development opportunities to build knowledge of the platform and EAP processes.
- Demonstrate a proactive and collaborative approach to learning and supporting team activities.
Candidate Requirements
- Education
- Bachelor’s degree, diploma, or equivalent in Life Sciences, Information Technology.
- Experience
- Prior professional experience is an advantage but not essential.
- Any relevant internship, placement, part-time role, or academic project involving digital systems, IT tools, or healthcare environments would be beneficial.
- Technical Skills
- Basic familiarity with Microsoft Office (e.g., Excel, Word, PowerPoint).
- Comfortable using digital tools and systems, with a willingness to learn new technologies.
- Skills and Attributes
- Strong attention to detail and ability to follow processes accurately.
- Good organisational skills and ability to manage tasks effectively.
- Willingness to learn and develop new technical and professional skills.
- Good communication skills, with the ability to ask questions and work collaboratively within a team.
- Positive, proactive attitude with an interest in digital platforms and healthcare systems.
Junior Digital Platform Associate (Application Support) in Hayes employer: Uniphar
As a Junior Digital Platform Associate, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where you can learn from experienced colleagues while contributing to meaningful projects in the healthcare sector. With access to comprehensive training opportunities and a commitment to innovation, we ensure that our employees are well-equipped to succeed and make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Digital Platform Associate (Application Support) in Hayes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its digital platforms. Understand their products and services so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 3
Practice common interview questions and scenarios related to application support. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Junior Digital Platform Associate (Application Support) in Hayes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Digital Platform Associate role. Highlight any relevant projects or experiences, especially those involving digital systems or IT tools.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this position at StudySmarter. Share your passion for digital platforms and how your background in Life Sciences or IT makes you a great fit for our team.
Show Off Your Attention to Detail:In your application, pay close attention to formatting and spelling. A well-organised application shows us that you have the strong attention to detail we’re looking for in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Uniphar
✨Know Your Systems
Familiarise yourself with the Uniphi system and similar digital platforms. Brush up on common issues users face, like login problems or navigation challenges, so you can demonstrate your understanding during the interview.
✨Showcase Your Communication Skills
Prepare to discuss how you've effectively communicated in past roles or projects. Think of examples where you assisted others or documented processes clearly, as this will highlight your ability to support clients and team members.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a client query or a system issue. Practise articulating your thought process and how you would escalate problems when necessary, showing your proactive approach.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for learning new technologies and improving your skills. Share any relevant experiences, such as internships or projects, that showcase your adaptability and eagerness to grow within the digital platform space.
